Director, Business Operations – Process Optimization

Nava

Director, Business Operations & Process Optimization at Nava PBC enhancing performance through process mapping and AI integration. Leading operational transformation and change management initiatives across the organization.

Posted 5/26/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesLead💰 $200,000 - $255,000 per yearWebsite

About the role

Key responsibilities & impact

Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
Provide process and automation support to Staffing Operations as it stabilizes and scales
Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Requirements

What you’ll need

10+ years of experience in business operations, strategy & operations, management consulting, or a closely related field
Demonstrated experience mapping & improving complex, cross-functional business processes from scratch in an ambiguous or high-growth environment
Experience owning centralized operations — defining prioritization frameworks, decision-making processes, and delivery tracking
Demonstrated ability to lead AI and automation transformation operationally: evaluate build-vs.-optimize decisions, scope work for technical partners, and drive adoption of AI-enabled ways of working
Proven track record driving change management in an operational context: making new processes, tools, and frameworks stick across teams you do not directly own
Experience building and implementing KPI frameworks and operational measurement systems
Proven ability to design and stand up shared services or centralized operational models, including SLA definition, ownership structures, and governance
Exceptional cross-functional facilitation and stakeholder alignment skills; can influence without authority across all levels of an organization
Comfortable operating across tactical execution and strategic design within the same week

Benefits

Comp & perks

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business operationsstrategy & operationsmanagement consultingprocess mappingprocess improvementchange managementAI transformationKPI frameworksoperational measurement systemsshared services design

Soft Skills

cross-functional facilitationstakeholder alignmentinfluence without authorityclarity in communicationconfidence in recommendationsrelationship buildingtactical executionstrategic design