Account Support Representative

Nautica

Account Support Representative ensuring high quality customer service by resolving product issues. Processing orders and maintaining effective communication with customers, sales reps, and management.

Posted 4/14/2026full-timeMartinsville • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
Assist customers, sales reps and management with inquiries or issues concerning orders.
Analyze, review and process customer’s request for return authorization and credits.
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
Provide technical and/or product information as required to respond to customer inquiries.
Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers.
Monitor and communicate needs for final order confirmations.
Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives.
Provide documents and change process recommendations as needed to resolve and prevent chargebacks.

Requirements

What you’ll need

High School diploma or its equivalent; Associate’s degree in related field preferred
3-4 years of related professional experience
Customer Service Certification preferred
Must display a mastery of intermediate C/S skills
AS400 and EDI experience required
MicroStrategy experience preferred
Excellent telephone communication skills
Excellent listening skills
Strong written and verbal communication skills
Strong computer skills (internet, mainframe, Excel & Word)
Must be flexible and willing to accept change
Strong organizational skills with the ability to multitask
Ability to handle difficult situations
Ability to work in a fast paced environment
Must be able to work with pivot tables
Travel may be required, based on business needs.
Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration.
Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
Must have authorization to work in the United States.

Benefits

Comp & perks

Medical/dental/vision insurance starting on day one
Term life insurance
Paid vacation/holidays
401(k) Savings Plan with company match
Associate discount across all Catalyst Brands

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

C/S skillsAS400EDIMicroStrategyExcelWordpivot tables

Soft Skills

telephone communicationlisteningwritten communicationverbal communicationorganizationalmultitaskingflexibilityproblem-solvingcustomer service

Certifications

Customer Service Certification