Operations Manager

NatureBridge

Operations Manager overseeing logistical operations for NatureBridge environmental education programs. Responsible for communications, paperwork management, and coordination with various departments.

Posted 5/23/2026full-timeSausalito • California • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $28 per hourWebsite

About the role

Key responsibilities & impact

As the Operations Manager, you will be the primary steward of program logistics and information, and ensure smooth program operation.
Responsible for all pre-trip communications with our customers, primarily school groups.
Accurately and efficiently manage pre-trip paperwork collection, communicate program logistics, and coordinate with other campus departments.
Communication with teachers, school administrators, and trip coordinators to determine logistics.
Conduct weekly informational phone calls with Group Coordinators.
Manage online registration, Salesforce portals, and the Program Information drive.
Provide the Operations Team with administrative support and maintain current operations manuals.

Requirements

What you’ll need

Relevant administrative, operations, or educational experience.
Organized and able to balance competing logistics between programs while maintaining attention to detail
Written and verbal communication and customer service skills.
Able to communicate complicated logistical information to multiple groups
Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests.
Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders
Demonstrated commitment to equity and inclusion in the workplace.
Demonstrated office experience, ability to manage and communicate information quickly and accurately
Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or Customer Relationship Management program (CRMs).
Internet and e-mail experience required

Benefits

Comp & perks

Medical, dental and vision insurance
Option for a 403b retirement plan with employer match after six months
Generous paid vacation, training days and sick leave
Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative experienceoperations experienceeducational experiencelogistics managementdatabase managementCustomer Relationship Managementproblem-solving

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationcustomer servicecollaborative teamworkpositive working relationshipsindependent decision-makingcommitment to equity and inclusion