Phone Advocate

National Domestic Violence Hotline

Phone Advocate supporting domestic violence survivors through confidential services at the National Domestic Violence Hotline. Engaging with callers and providing resources for safety and recovery.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while providing compassionate support to individuals in crisis. Proficient in utilizing technology and resources to empower survivors and connect them with necessary services.

Highest-signal resume keywords

Customer Service ExperienceEmpathy and CompassionMicrosoft Office 365 ProficiencyCrisis Intervention SkillsKnowledge of Intimate Partner Violence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCrisis InterventionResource ReferralConflict ResolutionProblem Solving

Soft Skills

EmpathyCompassionTeam-OrientedRespectfulApproachable

Tools & Technologies

Microsoft WindowsOffice 365Zoom Meetings

Industry Keywords

Intimate Partner ViolenceCrisis SupportConfidential ServicesEmotional Support24/7 Hotline Coverage

About the role

Key responsibilities & impact

Responding to incoming calls from survivors, supporters, service providers, and the public
Providing anonymous and confidential services
Offering compassionate emotional support to those in crisis
Sharing vital information and resources to empower callers
Exploring options to enhance safety and restore power to those affected by abuse
Connecting individuals with the tools and referrals they need to build lives free from violence
Adhering to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage

Requirements

What you’ll need

High school diploma or equivalent required
At least one year of continuous professional experience in customer service, social services, call center environments, or related roles
Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings
Working knowledge of intimate partner violence and healthy relationships
Demonstrated ability to respond with empathy and compassion to victims in crisis situations
Excellent verbal and written communication skills
Team-oriented, respectful, and approachable to contribute toward building strong working relationships

Benefits

Comp & perks

100% employer-paid medical plan option
Dental and vision insurance plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for medical and dependent care
Employer-paid short-term and long-term disability insurance
Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
Aflac supplemental insurance plans
401(k) retirement plan with employer match
10 days of paid vacation in your first year (increases with tenure)
14 floating holidays per year
Paid sick leave and paid parental leave
Access to Employee Assistance Program (EAP)
Nectar Rewards, a peer-to-peer employee recognition and rewards platform