Loan Servicing Controls Analyst – Non-IT

NASA Federal Credit Union

Servicing Compliance Manager at NASA Federal Credit Union ensuring accurate and compliant loan servicing. Liaising with partners and supporting audits for investor requirements while maintaining servicing integrity.

Posted 5/19/2026full-timeUpper Marlboro • Maryland, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Assist the Assistant Vice President of Loan Servicing in ensuring servicing rules are accurately identified, interpreted, implemented, and maintained.
Proactively monitor industry servicing standards, rule updates, and partner/investor communications.
Serve as a liaison between Consumer and Mortgage Loan Servicing and external partners.
Ensure servicing logic is rules-based, accurate and aligned with investor expectations.
Support Loan Servicing Management in preparing for audits and reviews.
Collaborate with the AVP of Loan Servicing on rule updates driven by investor, partner, and process changes.
Work closely with the Consumer and Mortgage Loan Servicing Managers and Technology Department.

Requirements

What you’ll need

Bachelor’s Degree in a related field preferred.
Minimum of two years of experience in loan servicing or business rules implementation.
Configuration and maintenance of business rules in servicing systems.
Working knowledge of loan servicing platforms and rule configuration tools.
Experience interpreting and applying servicing rules from external partners, investors and resources.
Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements.
Understanding of Metro 2 credit reporting and its impact on servicing logic.
Experience supporting audits, exams, and investor/partner reviews.

Benefits

Comp & perks

Insurance coverage begins the 1st day of the month, following 30 days after hire date.
100% Credit Union-Paid
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)
Health Insurance (Choice of two nationwide PPO plans)
High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)
Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)
Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)
Long-term Disability Insurance
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Employee and Dependent Life Insurance
Voluntary Short-term Disability Insurance
Remote or Remote / Hybrid work options based on position
Life Insurance/AD&D
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus
Credit Union Membership Eligible
Employee Assistance Program
Identity Theft Protection (Additional premiums to add family members)
Pet Insurance
Employee Discount Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingbusiness rules implementationconfiguration of business rulesmaintenance of business rulesinterpreting servicing rulesMetro 2 credit reportingsupporting auditssupporting examsinvestor reviewspartner reviews

Soft Skills

collaborationcommunicationliaisonproactive monitoringattention to detailorganizational skillsproblem-solvinganalytical skillsadaptabilityteamwork