Customer-Facing Software Engineer

Namespace

Customer-Facing Software Engineer addressing complex infrastructure issues and improving developer workflows for various customers. Working directly with engineering teams globally to modernize software delivery processes.

Posted 7/28/2026full-time🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in modern developer workflows, cloud infrastructure, and CI/CD pipelines while effectively collaborating with customers to resolve complex technical challenges and improve software delivery processes.

Highest-signal resume keywords

CI/CD Pipeline ManagementCloud Infrastructure DebuggingDeveloper Tooling ExpertiseStrong Communication SkillsCustomer-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engineering FundamentalsProblem-SolvingTechnical InvestigationSystem NavigationSoftware Delivery Practices

Soft Skills

High CuriositySystematic ApproachBias Toward ExecutionOwnershipUrgency

Tools & Technologies

Application EnvironmentsBuild SystemsIntegrationsProduct ImprovementsDeveloper Productivity Tools

Industry Keywords

Technical ChallengesCustomer EngagementWorkflow ImprovementInfrastructure Use CasesCollaboration with Engineering Teams

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Work directly with customers to understand their workflows, infrastructure setups, operational and technical challenges
Quickly develop an understanding of new technical environments and independently drive issues and improvements opportunities from investigation through resolution
Reverse engineer customer systems and resolve issues spanning CI/CD pipelines, cloud infrastructure, developer tooling, build systems, and application environments
Act as an extension of our customers' engineering teams, helping them solve complex technical challenges and improve how they build and ship software
Build product improvements, tooling, integrations, and fixes that unblock customer teams, improve developer productivity, and streamline software delivery workflows
Identify recurring patterns across customer engagements and collaborate with product and engineering teams to translate them into platform improvements
Drive adoption through deep technical partnership, helping customers expand Namespace across additional workflows, teams, and infrastructure use cases
Develop deep expertise in modern developer workflows, infrastructure systems, and software delivery practices

Requirements

What you’ll need

Strong engineering fundamentals and the ability to navigate unfamiliar systems quickly
Comfort debugging across modern infrastructure, developer tooling, and application environments
High curiosity and a systematic approach to problem-solving
Strong communication skills and the ability to work directly with technical teams and users
Bias toward execution and comfort operating in fast-moving, ambiguous environments
Customer-oriented mindset with a strong sense of ownership and urgency

Benefits

Comp & perks

Competitive salary and stock options
Flexible working hours
Market-leading parental leave