Customer Growth & Success Manager

Nagarro

Customer Success & Growth Manager supporting members' journey and driving engagement, retention, and account growth for a Digital Product Engineering company. Proactive relationship management in a dynamic environment.

Posted 6/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for members throughout their licensure journey
Build strong, long-term relationships with candidates as they progress through the ARE and continuing education programs
Celebrate member milestones and create positive customer experiences
Encourage customer loyalty and help turn members into brand advocates
Identify opportunities for membership renewals, upgrades, and additional services
Spot potential firm or group membership opportunities from individual member interactions
Support long-term business opportunities in partnership with the sales team
Contribute to customer retention, account growth, and overall member success
Assist candidates with ARE preparation, study planning, memberships, and platform navigation
Proactively engage inactive or at-risk members to help them stay on track toward licensure
Deliver thoughtful, empathetic, and professional customer support
Work alongside AI tools and systems to improve customer experience and team workflows
Identify process improvements, recurring issues, and opportunities for automation
Help improve support resources, workflows, and operational processes
Share customer feedback and insights with product and marketing teams
Identify trends and opportunities to improve onboarding, engagement, and retention
Help the company better understand the needs of architecture candidates and firms

Requirements

What you’ll need

5 years’ experience in customer success and account management
Has excellent communication skills, especially in writing
Builds strong relationships and earns customer trust easily
Enjoys helping customers achieve success
Takes a friendly, consultative approach to customer interactions
Understands business goals without being overly sales-focused
Is proactive, organized, and solution-oriented
Background in AI tools and improving workflows
Works well in fast-paced and changing environments
Knowledge in helping grow and improve the customer success function
Experience in architecture, education, SaaS, or membership organizations is a plus, but not required.
Amenable to work a 1:00 AM – 9:00 AM shift, Tuesday to Saturday

Benefits

Comp & perks

Employees can work remotely

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementARE preparationstudy planningmembership managementprocess improvementautomation

Soft Skills

communicationrelationship buildingcustomer trustconsultative approachproactiveorganizedsolution-orientedempatheticcustomer loyaltyteam collaboration