Associate Director – Customer Growth Partner, Healthcare and Life Sciences

Nagarro

Customer Growth Partner owning client relationships and driving account expansion for digital product engineering. Overseeing financials and client experience while collaborating across teams.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

The Customer Growth Partner (CGP) owns the overall client engagement and serves as the primary contact for the client relationship
Drives account expansion and diversification across stakeholders, LoBs, and other BUs
Aligns account objectives to BU strategy in collaboration with BU / LoBs and KAM (Key Account Management) leadership
Is accountable for account budgeting and financials across Project BUs and LoBs, consolidating inputs and steering toward targets
Maintains forecast accuracy by consolidating and updating account-level revenue/margin inputs according to the account-management cadence
Oversees account-wide legal and contractual aspects such as MSAs, NDAs, and Rate Cards, ensuring consistency across engagements
Executes and continuously improves account governance and management discipline via defined processes/frameworks and reporting cadence
Contributes to regular governance reviews of process implementation consistency, performance vs objectives, RAG (red-amber-green) status, and corrective actions
Coordinates across LoBs/BUs so client messaging, pricing, and governance are consistent, while LoBs owns specialized delivery (CCS – Custodian of Customer Success driven) and SOW execution within the scope
Enables a seamless client experience by connecting the right internal stakeholders and ensuring alignment between relationship goals and delivery execution

Requirements

What you’ll need

6 to 12 years of proven experience in strategic account management / client partnering / growth leadership in a professional services or consulting context
Demonstrated ability to own end-to-end client engagement as the primary relationship lead
Strong commercial acumen: experience with account financials, forecasting discipline, and executive-level reporting
Working knowledge of contractual constructs (e.g., MSAs/NDAs/rate cards) and comfortable partnering with legal/procurement stakeholders
Track record of driving growth and diversification in complex accounts (multiple stakeholders, multiple service lines)
Governance mindset: ability to run a Rhythm of Business approach, process discipline, and continuous improvement
Geo-proximity / willingness to travel or engage closely with the client context as required by the account
Growth-oriented, entrepreneurial mindset. Proactively identifies opportunities, initiates growth actions, and drives initiatives from ideas to measurable outcomes.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementfinancial forecastingcontractual constructsgovernance frameworksperformance reportingbudgetingclient engagementgrowth strategystakeholder managementprocess improvement

Soft Skills

commercial acumenrelationship managementstrategic thinkingentrepreneurial mindsetcommunicationcollaborationproblem-solvinginitiativeadaptabilityleadership