Senior Staff Engineer, Salesforce Sales & Service Cloud

Nagarro

Senior Staff Engineer handling Salesforce Sales & Service Cloud solutions at Nagarro. Leading enterprise healthcare implementations with a focus on Health Cloud features and architecture.

Posted 5/26/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudJenkinsSOAP

About the role

Key responsibilities & impact

Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
Mapping decisions with requirements and be able to translate the same to developers.
Identifying different solutions and being able to narrow down the best option that meets the client’s requirements.
Own overall Health Cloud technical strategy, ensuring scalability, security, and compliance with healthcare regulations (HIPAA/PHI).
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Act as a trusted advisor for business stakeholders, architects, and senior leadership on Health Cloud capabilities and best practices.
Review and approve high-level and low-level technical designs, ensuring alignment with enterprise architecture standards.
Ensure adoption of Salesforce best practices, governor limit optimization, performance tuning, and code quality standards.
Guide teams on Salesforce security model, data access, sharing rules, consent management, and compliance needs.
Identifying project/service stakeholders at an early stage and working with them to ensure that the Act as a bridge between business stakeholders and Salesforce technical teams.
Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions.
Validate solution feasibility against Salesforce platform capabilities and project constraints.
Prepare and maintain process flows, business process models, functional diagrams, and documentation.
Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
Support user adoption through training materials, user guides, and release notes.
Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities.
Defining guidelines and benchmarks for NFR considerations during project implementation.
Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers.
Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it.
Understanding and relating technology integration scenarios and applying these learnings in projects.
Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Requirements

What you’ll need

Total Experience: 7.5+ years
Should be able to lead end-to-end Salesforce Health Cloud solution architecture and delivery for large, enterprise healthcare implementations.
Deep expertise in Health Cloud features, including Patient/Member Profiles, Care Plans, Care Programs, Care Teams, Health Timelines, Assessments, Care Gaps, and Utilization Management.
Strong leadership in translating complex healthcare business requirements into scalable Salesforce Health Cloud solutions.
Should be able to drive architectural decisions covering Salesforce core, Health Cloud extensions, integrations, data models, and automation.
Should have hands-on leadership experience with Apex, Lightning Web Components (LWC), Flows, Triggers, Batch Apex, and Salesforce APIs.
Should be able to define and govern integration architecture using REST/SOAP APIs, middleware, and healthcare standards such as FHIR and HL7.
Must have strong understanding of EHR/EMR integrations, payer/provider workflows, and patient/member lifecycle management.
Should be able to lead all phases of the delivery lifecycle requirements, solution design, development, testing, deployment, and post-go-live support.
Provide technical governance, conduct design/code reviews, and manage architectural risks and technical debt.
Should be able to lead and mentor multi-shore Salesforce teams, including developers, admins, QA, and offshore delivery teams.
Should have hands-on experience with DevOps and CI/CD tools such as Copado, Git, Azure DevOps, Jenkins.
Should be able to collaborate closely with program managers to manage scope, timelines, risks, and delivery commitments.
Should be able to drive innovation and continuous improvement, including PoCs, adoption of new Salesforce Health Cloud features, and platform enhancements.
Should be able to participate in roadmap planning, release strategy, and long-term platform evolution discussions.
Must have strong experience working in Agile / Scaled Agile environments, supporting sprint planning and release management.
Excellent communication, leadership, decision-making, and stakeholder management skills.
Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

Benefits

Comp & perks

Employees can work remotely

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Hard Skills & Tools

Salesforce Health CloudApexLightning Web Components (LWC)FlowsTriggersBatch ApexSalesforce APIsREST APIsSOAP APIsFHIR

Soft Skills

leadershipcommunicationstakeholder managementdecision-makingmentoringcollaborationconsulting mindsetproblem-solvinginnovationcontinuous improvement