Principal Engineer – Salesforce Business Consultant

Nagarro

Salesforce Business Consultant focusing on CRM transformation. Leading discovery workshops and designing Salesforce solutions for manufacturing organizations.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Client Advisory & CRM Transformation
Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels and key KPIs
Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state
Design CRM transformation roadmaps with Salesforce as the strategic CRM platform
Redesign end-to-end business processes aligned to Salesforce best practices
Act as trusted advisor to senior client stakeholders on CRM strategy, governance, and operating models
Own end-to-end Salesforce solution architecture for manufacturing CRM engagements
Define data model, object relationships, security model, environment strategy, and integration patterns
Produce solution blueprints, high-level design, and effort estimates
Guide functional consultants and technical teams during delivery
Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM
Partner with sales and account teams to qualify opportunities and define solution and delivery approaches
Lead Salesforce demos tailor-made for manufacturing scenarios
Prepare solution slides, architecture overviews, and walkthroughs for client presentations
Build and articulate the business case and ROI for CRM transformation
Advise clients on CRM governance, operating models, and Salesforce roles
Support definition of role-based Salesforce usage models for sales reps, KAMs, service agents, and partner users
Provide input to change, communication, and training plans and help design meaningful KPIs and dashboards
Serve as design authority for one or more projects
Participate in and sometimes lead key Agile ceremonies
Identify risks and issues early and propose mitigation options
Support UAT planning, test scenario definition, go-live readiness assessment

Requirements

What you’ll need

8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud)
4 - 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.)
Significant experience in an SI/consulting environment in client-facing roles (consultant, lead consultant, solution architect, engagement lead)
Proven track record of leading 2 – 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoption
Experience delivering Salesforce in ERP-integrated enterprise environments
Bachelor’s degree in business, Engineering, Information Systems, Computer Science, or related discipline
MBA or other advanced business degree is an advantage
Salesforce certifications strongly preferred such as Salesforce Certified Administrator (and/or Advanced Administrator), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Experience Cloud Consultant, Field Service, Manufacturing Cloud, or CPQ Specialist (nice to have), B2B Solution Architect

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce CRMSales CloudService CloudExperience CloudCRM transformationsolution architecturedata modelintegration patternsAgile methodologiesUAT planning

Soft Skills

client advisorytrusted advisorleadershipcommunicationproblem-solvingcollaborationpresentation skillsstrategic thinkingrisk managementchange management

Certifications

Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Experience Cloud ConsultantSalesforce Certified Field Service ConsultantSalesforce Certified Manufacturing Cloud ConsultantSalesforce Certified CPQ SpecialistB2B Solution ArchitectMBA