Senior Staff Engineer, CRM Salesforce – Messaging for In-App and Web

Nagarro

Senior Staff Engineer leading Salesforce solution architecture for enterprise implementations. Develop scalable solutions across Sales Cloud and custom Salesforce applications while providing technical guidance.

Posted 5/14/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

CloudSOAPVisualforce

About the role

Key responsibilities & impact

Design and lead end-to-end Salesforce solution architecture for enterprise-scale implementations
Develop scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and custom Salesforce applications
Architect and implement features such as Einstein Bot, Unified Messaging, MIAW, and Agentforce integrations
Translate business requirements into scalable Salesforce technical solutions and architecture designs
Define integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms
Ensure optimal use of Salesforce declarative and programmatic capabilities based on business needs
Conduct architecture and design reviews, ensuring adherence to Salesforce best practices and coding standards
Provide technical leadership and guidance to development teams on Apex, LWC, and system design
Manage platform performance, scalability, and governance, including handling Salesforce limitations and constraints
Lead client discussions, manage stakeholder expectations, and provide solution advisory support
Oversee end-to-end delivery including design, development, testing, deployment, and production support
Collaborate with business and technical stakeholders to define Salesforce roadmap and solution strategy
Mentor and guide technical teams to improve solution quality and delivery efficiency

Requirements

What you’ll need

Total Experience 9+ years
Strong experience in Salesforce implementation and solution architecture
Strong expertise in Sales Cloud, Service Cloud, Marketing Cloud, Apex, Visualforce, and Lightning Web Components (LWC)
Hands-on experience with Einstein Bot, Unified Messaging, Salesforce Messaging for In-App and Web (MIAW), Contact Center solutions, and Agentforce integrations
Strong knowledge of Salesforce platform architecture, governor limits, and best practices
Experience in designing scalable solutions using declarative tools (Flow, Process Builder, Workflow Rules) and custom development
Strong experience in REST/SOAP API integrations and middleware tools
Expertise in Salesforce data model, security model, and enterprise integration patterns
Strong consulting, communication, and stakeholder management skills
Experience in handling complex enterprise environments and multi-stakeholder engagements
Salesforce Architect certifications (Application/System Architect preferred)

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce solution architectureSales CloudService CloudMarketing CloudApexVisualforceLightning Web Components (LWC)REST APISOAP APImiddleware platforms

Soft Skills

technical leadershipstakeholder managementcommunicationconsultingmentoringcollaborationsolution advisorydesign reviewsbusiness requirements translationdelivery efficiency

Certifications

Salesforce ArchitectApplication ArchitectSystem Architect