Associate Staff Engineer – Salesforce Service Cloud Consultant
Nagarro
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as an SME for Salesforce Service Cloud
- Facilitate business process reviews to identify client requirements and processes.
- Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
- Configure Salesforce Service Cloud and Force.com solutions.
- Effectively manage all aspects of projects and client communications.
- Contribute to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical workstreams.
- Drive collaborative Customer Service business process, business requirements and functional design discussions with clients.
- Support change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users.
- Manage functional project team members.
- Run workshops, work closely with the client, able to talk about tradeoffs.
- Map functional requirements to Salesforce Service Cloud features and functionality.
- Mentor other team members in customer service processes and Salesforce.com Service Cloud technology.
- Deliver end user training and documentation.
- Identify risks that threaten project success and recommend workarounds.
- Ensure Best Practices and SFDC Coding Standards are followed.
Requirements
- Minimum of 3 to 5 years of experience working with Salesforce Sales Cloud.
- Salesforce Service Cloud certified.
- Knowledge of JIRA tool.
- Good knowledge of Salesforce configuration and customization.
- Advanced knowledge of Excel and Data Loader; Demandtools knowledge preferred.
- Strong data management skills, including experience with data consolidation and de-duplication.
- Ability to handle client interactions at the senior level to lead project discussions.
- Knowledge of Salesforce programming (Apex and Visual force).
- Experience in lightning development, able to build components and Apps.
- Deep understanding of Salesforce administration with a strong focus on Service Cloud.
- Experience designing integration data mappings preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce Service CloudSalesforce Sales CloudSalesforce configurationSalesforce customizationApexVisualforcelightning developmentdata managementdata consolidationdata de-duplication
Soft Skills
client communicationproject managementcollaborationmentoringchange managementbusiness process reviewrisk identificationtraining deliveryfunctional design discussionsworkshop facilitation
Certifications
Salesforce Service Cloud certified