Nagarro

Staff Engineer – Salesforce Service Cloud Consultant

Nagarro

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

CloudSFDC

About the role

  • Serve as an SME for Salesforce Service Cloud
  • Facilitate business process reviews to identify client requirements and processes
  • Configure Salesforce Service Cloud and Force.com solutions
  • Manage all aspects of projects and client communications
  • Mentor team members in customer service processes and Salesforce.com Service Cloud technology

Requirements

  • 5 to 8 years of experience in Salesforce Sales Cloud
  • Salesforce Service Cloud certified
  • Knowledge of JIRA tool
  • Strong data management skills
  • Advanced knowledge of Excel and Data Loader
Benefits
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Service CloudSalesforce Sales CloudForce.comdata managementExcelData Loader
Soft Skills
client communicationsmentoringbusiness process reviews
Certifications
Salesforce Service Cloud certified