Engineer, ICSR Support
Nagarro
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Junior
Tech Stack
ITSMServiceNowSQL
About the role
- Perform daily HaloPV/ Argus system administration activities as per approved Client SOPs and Work Instructions
- Manage user access provisioning, modification, and deactivation in compliance with access control policies
- Support basic workflow and configuration activities under supervision
- Provide Level 1 incident and service request support using the Client ITSM tool
- Conduct initial issue triage, data validation, and log collection
- Coordinate with internal technical and functional teams for issue escalation and resolution
- Maintain accurate operational documentation, ticket updates, and status reports
- Assist in system validation documentation, audit artifacts, and compliance evidence preparation.
Requirements
- Total experience 1+ years.
- Hands on working experience in Pharmacovigilance processes, including ICSR lifecycle.
- Strong working experience in HaloPV , Argus Safety, or similar Pharmacovigilance SaaS platform.
- Familiarity with ITSM tools such as ServiceNow.
- Working knowledge of SQL / PL-SQL for basic data validation and checks.
- Ability to follow defined procedures and work effectively in a regulated environment.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
Benefits
- Health insurance
- Equity
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPL-SQLPharmacovigilance processesICSR lifecycle
Soft skills
communication skillscollaborationability to follow procedures