Operations Manager

naca

Operations Manager leading NACA's frontline operations and community engagement activities across multiple states. Requires strong management and organizational skills to enhance productivity and support staff across various locations.

Posted 8/1/2026full-timeCharlotte, Decatur, Pueblo • Colorado, Illinois, Massachusetts, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills while effectively managing office operations and staff development. Proficient in implementing outreach strategies and maintaining a professional work environment, with a focus on community engagement and support for low- to moderate-income individuals.

Highest-signal resume keywords

Bachelor’s DegreeFour Years Related Work ExperienceOffice Operations ManagementSupervisory ExperienceProficiency with Office Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office OperationsProject ManagementCoaching and DevelopmentOutreach Strategy DevelopmentData Monitoring and Analysis

Soft Skills

ProfessionalismEffective CommunicationTeam Leadership

Tools & Technologies

SpreadsheetsWordExcelPowerPointOutlook

Industry Keywords

NACA CounselorCommunity EngagementLow- to Moderate-Income SupportPolicy ImplementationTraining and Education

About the role

Key responsibilities & impact

Provides day-to-day supervision and support to front line staff in local NACA offices
Responds to questions on inter-departmental inquiries, external requests or system policies and procedures
Ensures knowledge is disseminated to front line staff and provides internal resources and tools to assist the staff
Develops and implements outreach strategies between NACA and the community by scheduling workshops
Proposes and implements new office policies
Assists in coaching and developing new and existing staff
Assists with continued education of all staff
Monitors monthly trends and implements new enhancements to increase production
Ensures that office spaces meet company brand standards
Manages the NACA Counselor's calendar including scheduling adjustments and appointment confirmations

Requirements

What you’ll need

Bachelor’s degree, equivalent level of education and/or offsetting work experience
Four (4) years related work experience - Required
Experience in office operations, administration or project management - Required
Supervisory experience – Preferred
Effective NACA Counselor – Preferred
Education, training, or teaching experience - Preferred
Work with low- to moderate-income individuals and communities - Preferred
Must demonstrate professionalism, maintain an efficient office and positive work environment while remaining alert to potential risks, concerns and violations.
Ability to speak languages other than English, particularly Spanish, is a plus.
Proficiency with spreadsheets and other reporting tracking tools.
Advanced working knowledge of standard Office Software such as Word, Excel, PowerPoint, Outlook and other technology platforms.

Benefits

Comp & perks

Excellent single/family health, vision, and dental PPO
70% employer contribution
401(k)