Content Marketing Manager

• Develop a deep understanding of the structure and organization of the written asset database, ensuring ongoing maintenance and accuracy of all records.
• Extract and analyze subsets of asset records based on defined parameters, accounting for interdependencies across multiple active projects.
• Lead multiple internal and client-facing projects from initiation to completion, including project planning, team briefings, progress tracking, and coordination of vendors and contractors.
• Manage timelines and deliverables for multiple clients and internal projects, ensuring all milestones are met on schedule.
• Coordinate cross-functional workflows across writers, editors, SMEs, engineering, product, and translation teams.
• Package assets as needed for SME review, Translation workflows, and internal QA tracking.
• Track and report progress using creation plans, dashboards, and project trackers, maintaining transparent communication with leadership.
• Pull files as needed for Client Success teams to support client implementations, as well as for the Video Content team to support content refresh and alignment initiatives.
• Proactively identify risks, delays, or bottlenecks, and escalate to leadership with actionable solutions.
• Document and maintain standard operating procedures (SOPs) for all stages of the written education workflow.
• Follow up on outstanding items and ensure accountability across contributors.
• Free up leadership capacity to focus on strategy, clinical oversight, and product innovation.

Content Operations Associate

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