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MyTalent.io

Telephone Support, E-Commerce Sales – Part-Time

MyTalent.io

Telefonischer Sales- und Kundensupport für PALU, ein E-Commerce-Startup. Leads konvertieren, Warenkorbabbrecher zurückgewinnen und Bestellungen sowie Reklamationen betreuen.

Posted 8/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong telephone communication skills in both sales and customer support, with a focus on converting leads and providing exceptional service. Proficient in documenting interactions to ensure clarity and continuity in customer relations.

Highest-signal resume keywords
Fluent GermanTelephone Sales ExperienceCustomer Support ExperienceIndependent Working StyleExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Friendly MannerCalm Under PressureReliability
Industry Keywords
Lead ConversionCustomer ComplaintsShopping Cart AbandonmentInbound Call Management

About the role

Key responsibilities & impact
  • Call leads who have shown interest and guide them toward making a purchase decision
  • Call customers who abandoned their shopping carts and clarify any unanswered questions that prevented them from completing their purchase
  • Manage the support hotline, handling inbound calls about orders, shipping, products, and complaints
  • Document every conversation accurately so the team can maintain a clear overview
  • Convert leads into customers and provide such excellent telephone support to existing customers that they recommend PALU

Requirements

What you’ll need
  • Excellent German, both spoken and written
  • Experience working on the phone in sales, support, or consulting
  • Friendly, calm manner, including when handling challenging calls
  • Independent and reliable working style – you do not need instructions for every call
  • Availability for fixed working hours each week (part-time)

Benefits

Comp & perks
  • Responsibility for one of our most important customer touchpoints
  • Flexible, predictable part-time position
  • Fair compensation