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Customer Support, E-commerce
MyTalent.ioRemote customer support for an e-commerce company serving customers through Gorgias and Shopify. Handling written inquiries, returns, refunds, complaints, and shipping cases in German and English.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in written customer support in both German and English, utilizing AI tools for drafting and reviewing responses. Capable of managing customer inquiries and returns efficiently while maintaining strong attention to detail.
Highest-signal resume keywords
Written German (C1–C2)Written English (C1)Customer Service ExperienceGorgias ExperienceAI Tool Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportReturn ManagementRefund ProcessingAI Output ReviewCase Documentation
Soft Skills
Attention to DetailIndependent WorkProblem-Solving
Tools & Technologies
GorgiasShopifyZendeskChatGPTClaude
Industry Keywords
E-commerceOutdoor SportsBarefoot Shoes
About the role
Key responsibilities & impact- Provide written customer support for both brands via Gorgias (helpdesk) and Shopify
- Respond to customer inquiries by email, contact form, chat, and social media
- Review, correct, approve, or reject AI-generated response drafts
- Process returns, including managing return portals by delivery country, deadlines, fees, labels, and special cases
- Check refund status in Shopify, explain discrepancies, and issue manual refunds
- Handle complaints by requesting photos, assessing causes, and proposing solutions within defined limits
- Manage shipping cases including tracking, lost packages, cancellations, and carrier inquiries with DHL, DPD, GLS, and FedEx
- Document the status of open cases internally
- Report recurring errors in drafts or response templates
- Complete a two- to four-week guided onboarding with proofreading, then work independently
Requirements
What you’ll need- Written German at a negotiation/fluent level (C1–C2) required
- Written English at an advanced/secure level (C1) required
- Confident use of AI tools such as ChatGPT or Claude to generate, rewrite, and translate drafts
- Ability to critically review AI outputs and identify errors
- Strong attention to detail
- Ability to work independently and to ask questions when unsure rather than improvise
- Reliable internet connection and own computer
- Experience in customer service or e-commerce is desirable
- Experience with Gorgias, Zendesk, or Shopify is a plus
- Interest in outdoor sports or barefoot shoes is a plus
- Availability Monday–Friday during core hours 09:00–17:00 Georgia Time (07:00–15:00 Vienna Time)
- At least four hours of overlap with the Austrian team
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account MyTalent.io Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 💼 Consulting 📣 Marketing 📦 Logistics Consulting
- Marketing
- Logistics MyTalent. io is a leading virtual assistant agency based in the German-speaking region, specializing in providing flexible and scalable support to businesses by connecting them with international virtual assistants. They offer various services, including administrative support, content creation, customer service, and marketing, enabling companies to enhance efficiency while reducing costs. MyTalent. io also supports prospective virtual assistants with guidance on registration, specialization, and building an online presence to thrive in this competitive field. Customer Support, E-commerce Job not on LinkedIn 🔥 1 minute ago 🇪🇺 Europe – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide written customer support for both brands via Gorgias (helpdesk) and Shopify
- Respond to customer inquiries by email, contact form, chat, and social media
- Review, correct, approve, or reject AI-generated response drafts
- Process returns, including managing return portals by delivery country, deadlines, fees, labels, and special cases
- Check refund status in Shopify, explain discrepancies, and issue manual refunds
- Handle complaints by requesting photos, assessing causes, and proposing solutions within defined limits
- Manage shipping cases including tracking, lost packages, cancellations, and carrier inquiries with DHL, DPD, GLS, and FedEx
- Document the status of open cases internally
- Report recurring errors in drafts or response templates
- Complete a two- to four-week guided onboarding with proofreading, then work independently 🎯 Requirements
- Written German at a negotiation/fluent level (C1–C2) required
- Written English at an advanced/secure level (C1) required
- Confident use of AI tools such as ChatGPT or Claude to generate, rewrite, and translate drafts
- Ability to critically review AI outputs and identify errors
- Strong attention to detail
- Ability to work independently and to ask questions when unsure rather than improvise
- Reliable internet connection and own computer
- Experience in customer service or e-commerce is desirable
- Experience with Gorgias, Zendesk, or Shopify is a plus
- Interest in outdoor sports or barefoot shoes is a plus
- Availability Monday–Friday during core hours 09:00–17:00 Georgia Time (07:00–15:00 Vienna Time)
- At least four hours of overlap with the Austrian team Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Specialist 🕒 August 7 amnis 11 - 50 💳 Fintech 💸 Finance 🏦 Banking Website LinkedIn All Job Openings Customer Care Specialist supporting SME clients for amnis, a European fintech payments platform. Resolving multilingual inquiries across chat, phone, and email while coordinating with Compliance and Operations. 🇪🇺 Europe – Remote 💰 $11.2M Series B on 2025-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Senior Customer Support Executive, Italian, French Speaking 🕒 August 5 Nivoda 201 - 500 🛒 Retail 🛍️ eCommerce 🏪 Marketplace Website LinkedIn All Job Openings Senior multilingual support executive helping Nivoda’s B2B diamond marketplace serve jewellery retailers. Resolving complex issues, coaching colleagues, and improving customer operations across Europe. 🇪🇺 Europe – Remote 💰 $30M Series B on 2024-05 ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇮🇹 Italian Required 🗣️🇫🇷 French Required German/English Customer Support Agent 🕒 July 27 5CA 1001 - 5000 🤝 B2B 🎮 Gaming Website LinkedIn All Job Openings Customer Support Agent at 5CA providing customer service for multinational Consumer electronics and E-commerce companies. Engaging with customers via email, chat, social media, and phone. 🇪🇺 Europe – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Customer Care Specialist – Languages 🕒 July 27 Holafly 501 - 1000 ✈️ Travel 📡 Telecommunications 👥 B2C Website LinkedIn All Job Openings Customer Care Specialist at Holafly managing high-impact customer cases and elevating service with AI tools. Join a global team passionate about connecting travelers through technology. 🇪🇺 Europe – Remote 💰 $112.9k Seed Round - Holafly on 2019-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required 🗣️🇯🇵 Japanese Required 🗣️🇨🇳 Chinese Required Product Support Specialist – Aviation IT 🕒 March 31 AAR 5001 - 10000 🏭 Manufacturing 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Product Support Specialist assisting in training and documentation for airline customers and programming teams in the EMEA region. Requires working knowledge in aviation and software implementation. 🇪🇺 Europe – Remote 💰 Post-IPO Debt on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs