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Customer Care Specialist, Commercial Insurance
myCOICustomer Care Specialist supporting commercial insurance customers using myCOI’s SaaS compliance platform. Handling COI uploads, system support, communications, training, and issue resolution.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the commercial insurance industry, with a strong focus on effective communication, problem resolution, and software utilization training. Proven ability to meet productivity goals while fostering trust and satisfaction among customers and teammates.
Highest-signal resume keywords
Commercial Insurance Industry ExperienceCustomer Support ExperienceCertificates of Insurance ManagementProficient in Microsoft Word and ExcelExcellent Verbal and Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProblem ResolutionTime ManagementGoal AchievementSoftware Utilization Training
Soft Skills
Team-OrientedOpen CommunicationMulti-TaskingPrioritizationCustomer Service Passion
Industry Keywords
Certificates of InsuranceCommercial InsuranceRemote Work ExperienceInbound and Outbound CallsCommunication Tracking
About the role
Key responsibilities & impact- Build sustainable relationships of trust through open and interactive communication with teammates and customers
- Provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution
- Upload Certificates of Insurance (COIs) into the software program
- Solve and respond to support emails
- Maintain inbound and outbound phone calls
- Ensure accurate tracking of communications
- Teach and train customers and users to ensure proper software utilization and satisfaction
- Meet personal and team goals for productivity and customer satisfaction
- Provide front-line support for system access questions, information verification, tracking, end-user system support, and escalations
Requirements
What you’ll need- Commercial insurance industry experience required; personal, health and life insurance will not be applicable
- Entry-level experience working with Certificates of Insurance
- Experience working remotely
- 1+ years in a customer support role
- Proficient use of Microsoft Word and Excel
- Experience meeting daily set goals and metrics
- Passion for customer service and serving others
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrated problem resolution skills and ability to make quick decisions
- Team-oriented and enjoys working together to provide solutions and best-in-class service
- Must be located within the United States
Benefits
Comp & perks- Competitive compensation package
- 401k with match
- Pet Insurance
- Paternity Coverage
- Medical insurance
- Health Savings Account (HSA)
- Dental insurance
- Vision insurance
- Short Term Disability Insurance
- Paternity and Maternity leave for expecting parents
- Life Insurance
- Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
- Professional growth and learning opportunities
- Work-life balance
- 100% remote work
- Supportive company culture