Customer Care Specialist

My Voice, My Choice

Customer Care Specialist providing direct support and promoting tools for customer success at Threecolts. Handling customer inquiries with a focus on high satisfaction and technical problem-solving.

Posted 7/28/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer care in a SaaS environment, with a strong focus on maintaining high CSAT scores through empathetic communication and effective problem-solving. Proficient in technical troubleshooting and data analysis to enhance customer interactions and drive account expansions.

Highest-signal resume keywords

Customer Service ExperienceSales ExecutionTechnical TroubleshootingHigh CSAT MaintenanceEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingData AnalysisUpsellingAccount ExpansionCustomer Feedback Gathering

Soft Skills

EmpathyResourcefulnessSelf-RelianceMultitaskingCollaboration

Tools & Technologies

AI ToolsInternal Documentation

Industry Keywords

SaaSCustomer SuccessCustomer CareCSATCustomer Interactions

About the role

Key responsibilities & impact

Deliver consistently excellent customer care over chat, email, and 1:1 or 1:team meetings.
Prioritize maintaining high CSAT standards by delivering deeply empathetic, personalized, and high-quality human responses, ensuring AI tools enhance background efficiency without making customer interactions feel robotic.
Execute upsells and drive account expansions during support interactions to increase customer lifetime value and revenue.
Adopt a rigorous research-first approach to problem-solving, independently investigating all internal documentation and avenues to resolve complex issues before escalating or seeking internal assistance.
Perform technical troubleshooting and data analysis to determine root causes and provide actionable solutions.
Resolve support issues such as cancellations, product knowledge gaps, general account assistance, and customer complaints quickly and effectively.
Gather customer feedback, share feature requests or effective workarounds with internal teams, and create/update internal macros and documentation.
Collaborate effectively throughout the Customer Interactions team and other departments

Requirements

What you’ll need

Minimum 4 years of customer service experience in SaaS.
Proven track record of actively executing sales, upselling, or account expansion within a customer support or customer success environment.
Proven track record of maintaining high CSAT scores through authentic empathy and high-quality, customer-centric communication.
Extreme resourcefulness and self-reliance, with a natural inclination to dig deep, troubleshoot, and research solutions independently before asking for help.
Demonstrated ability to balance tech efficiency with a human touch, using AI tools strictly to optimize workflow speed while keeping customer interactions warm and tailored.
Excellent written and verbal communication skills, with absolute comfort leading video calls and 1:1 or 1:team customer meetings.
Ability to work independently under pressure, multitask, and contribute positively to a results-oriented team environment.

Benefits

Comp & perks

Working hours 8:00 AM to 5:00 PM Eastern Time, Monday - Friday
Role type: Independent Contractor with own device