My-Mountains

Travel Operations Trainee

My-Mountains

full-time

Posted on:

Location Type: Hybrid

Location: Lucerne • 🇨🇭 Switzerland

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Job Level

Entry Level

About the role

  • Manage our pool of Tour Guides and Ski Instructors: availabilities, booking, contracts, etc.
  • Manage the bookings: Hotel, Restaurants, Trains, Entrance Fees, etc.
  • Generate itineraries for clients.
  • Prices negotiation with our suppliers.
  • Create and upload offers for our clients.
  • Admin tasks (e.g. paying invoices, filing, etc.)
  • Handle Customer Requests and Customer Support via phone or email.
  • Working on shifts to cover weekends and holidays. Min coverage is two weekends a month.

Requirements

  • Autonomous and highly organized.
  • Attention to details.
  • Proactively provide solutions to optimise and streamline processes.
  • Natural Problem solver.
  • Nothing is impossible attitude.
  • 3 to 5 years’ experience in Tourism.
  • Helpful / positive presence.
  • Strong organizational, analytical, and communication skills to translate problems into solutions and functional plans.
  • Strong written and verbal communication skills.
  • German and excellent English.
  • Other languages would be considered as a plus.
  • If you are a skier or hiker will be considered a plus.
Benefits
  • Contract duration: unlimited
  • 100% position starting as soon as possible.
  • Be part of an exciting adventure and an interdisciplinary team with highly motivated people.
  • Opportunity to work in a small and friendly environment where everyone makes the difference.
  • Opportunity to grow fast in a small and positive environment.
  • Complete reimbursement of the SBB 'half-tax' travel pass, which includes comprehensive coverage of nationwide public transportation.
  • Access to discounted hotel bookings.
  • Access to our Rigi company seasonal Pass.
  • Seasonal office events.
  • Opportunity to join our day and multi day trips.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
itinerary generationbooking managementcontract managementprice negotiationinvoice processing
Soft skills
autonomoushighly organizedattention to detailproblem solvingpositive attitudestrong organizational skillsanalytical skillscommunication skillswritten communicationverbal communication