Product Support Specialist

Multiview Financial Software

Product Support Specialist delivering exceptional client support for users of Multiview Financial Software. Collaborating across teams to troubleshoot and resolve inquiries effectively.

Posted 5/2/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$55,000 per yearWebsite

About the role

Key responsibilities & impact

Provide outstanding client service throughout the support process.
Identify, investigate, and troubleshoot incoming inquiries to provide the appropriate solutions and alternatives to achieve client satisfaction.
Effectively document support incidents and escalate them as necessary.
Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients.
Manage multiple support channels including telephone and e-mail.
Support the roll-out of new product releases to Multiview’s existing client base.
Proactively assist in growing our Client Portal content by developing impactful documents, videos, and how-to guides
Actively participate in continually improving support processes and team initiatives
Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.

Requirements

What you’ll need

A degree, diploma, certification, or equivalent in business, accounting or relevant experience
Experience Level: 1 – 2 years in customer support or an accounting role
Demonstrated skills in client escalation, conflict resolution and negotiation.
Demonstrated excellence in presenting to an executive-level audience, both written and verbal
Excellent client service, interpersonal and relationship-building skills.
Excellent multi-tasking, organizational, time management and problem-solving skills
Excellent team-building skills, to work well within a team environment.
Self-sufficient, resourceful, and able to work well with minimal supervision.
Ability to demonstrate a high degree of professionalism.
Innovative thinker with a growth mindset.
Demonstrated level of technical proficiency with Microsoft Office at the Intermediate or Advanced levels
Willingness to be coached, mentored, and driven to reach your fullest potential.
Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients.
Ability to travel minimally within Canada and the US

Benefits

Comp & perks

Competitive Compensation
4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
Company paid competitive Benefits including Extended Health, Dental, Vision and more.
Continuous growth opportunities, and leadership development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client escalationconflict resolutionnegotiationproblem-solvingtechnical proficiencyMicrosoft Office

Soft Skills

client serviceinterpersonal skillsrelationship-buildingmulti-taskingorganizational skillstime managementteam-buildingself-sufficientresourcefulprofessionalism

Certifications

degreediplomacertification