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Customer Support Agent
Multiverse NVCustomer Support Agent providing top-notch support to players through various communication channels. Manage and resolve customer issues efficiently while maintaining high levels of customer satisfaction.
About the role
Key responsibilities & impact- Respond to player inquiries promptly via live chat, emails, and other communication platforms
- Manage player expectations by providing timely updates and resolutions
- Take ownership of incoming chats to ensure no messages are left unanswered
- Maintain accurate records of player issues and solutions
- Collaborate with other departments for administrative tasks and translations
- Ensure timely completion of tasks essential to the company's interests
Requirements
What you’ll need- Excellent written communication skills in English & Thai
- Motivated, energetic, and customer-focused with a problem-solving attitude
- Strong attention to detail and ability to maintain professionalism
- Strong knowledge of live chat platforms (a plus)
- Excellent written & verbal communication skills in Thai (a plus)
- Prior experience in a Chat support role (a plus)
Benefits
Comp & perks- Competitive salary packages
- Profit sharing
- Sports/gym allowance
- Free therapy session
- Birthday gifts :-)
- Career growth and development
- Multicultural team
- 25 days paid vacation days
- Great work-life balance and flexibility
ATS Keywords
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Soft Skills
excellent written communication skillscustomer-focusedproblem-solving attitudestrong attention to detailprofessionalismmotivatedenergetic