Customer Success Analyst, Junior – Retention

Multipedidos

Junior Customer Success Analyst for Multipedidos, managing critical client journeys and retention efforts. Engaging clients and proposing solutions to enhance their experience and reduce churn.

Posted 7/17/2026full-timeJoinville • BrasilJunior💰 R$0 - R$2,122 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies, negotiation, and relationship management while utilizing analytical skills to identify risks and enhance customer engagement. Proficient in logging interactions and tracking metrics to ensure account health and continuous improvement.

Highest-signal resume keywords

Customer Success ExperienceRetention StrategiesNegotiation SkillsAnalytical MindsetCRM System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationResilienceOrganizationProblem-Solving Focus

Tools & Technologies

CRM SystemsSpreadsheetsManagement Platforms

Industry Keywords

Customer SupportFood Service SectorCustomer FeedbackEngagementReactivation

About the role

Key responsibilities & impact

Handle cancellation requests, seeking to understand the reasons and find alternatives to retain the customer.
Monitor customers with significant drops in order volume, identifying risks and proposing recovery actions.
Conduct retention negotiations with customers in critical situations, aiming to prevent cancellations and strengthen the relationship.
Follow up on the journeys of reactivated customers, ensuring a positive renewed experience and reducing the risk of further cancellations.
Act in a consultative manner, understanding challenges and identifying opportunities to increase engagement and platform usage.
Participate in testing new features with customers, in partnership with the Product team.
Collect, organize, and share customer feedback with internal teams, contributing to continuous product improvement.
Log all interactions and track metrics related to retention, reactivation, and account health.

Requirements

What you’ll need

Experience in Customer Success, customer support, retention, or negotiation will be considered a plus.
Strong verbal and written communication skills, especially for channels such as phone and WhatsApp.
Analytical mindset to identify risks, understand scenarios, and propose alternatives.
Resilience and composure to handle dissatisfied customers and critical situations.
Organization and discipline to record activities and follow up on commitments.
Negotiation skills and a problem-solving focus.
Familiarity with digital tools such as CRM systems, spreadsheets, and management platforms.
Experience in the food service sector is a plus but not required.

Benefits

Comp & perks

Meal/food allowance on a Flash card
Home office allowance on a Flash card
Health insurance
Dental plan
Mental health benefit
Monthly performance bonus
Real opportunities for professional development, with training and continuous learning.
Dynamic, innovative environment with significant learning opportunities.