Recovery Analyst

Mulligan Funding, LLC

Recovery Analyst for Mulligan Funding, helping businesses resolve delinquent accounts and identify repayment solutions. Collaborating with business owners and utilizing financial analysis skills.

Posted 6/20/2026full-timeSan Diego • California • 🇺🇸 United StatesJuniorMid-Level💰 $73,000 - $101,700 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of delinquent and distressed accounts.
Contact customers by phone, email, and other communication channels to discuss repayment options and resolve outstanding balances.
Review bank statements, account activity, and financial information to better understand a customer's financial situation.
Work with business owners to identify repayment solutions, including payment arrangements, settlements, and other recovery options.
Negotiate payment plans and recovery agreements while maintaining positive customer relationships.
Document account activity, customer interactions, and recovery efforts accurately and thoroughly.
Monitor repayment arrangements and follow up on outstanding commitments.
Escalate complex accounts and legal matters to the appropriate internal teams.
Identify trends and provide feedback that may help improve recovery strategies and portfolio performance.
Maintain compliance with all company policies and applicable regulations.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
2+ years of experience in collections, account servicing, recovery, loan servicing, financial services, or a related field
Strong communication and negotiation skills
Ability to build rapport and manage challenging customer conversations professionally
Experience reviewing financial information such as bank statements or business financial documents is preferred
Strong problem-solving and critical thinking skills
Excellent organization and time management abilities
Proficiency with Microsoft Excel and CRM systems such as Salesforce
Experience working in commercial lending, fintech, or financial services is a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Monthly incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collectionsaccount servicingrecoveryloan servicingfinancial servicesreviewing financial informationnegotiationproblem-solvingcritical thinkingtime management

Soft Skills

communicationbuilding rapportmanaging challenging conversationsorganization

Certifications

Bachelor's degree