Licensed Psychologist, Bilingual Spanish
Greenlife Healthcare Staffing
Client Delivery Technical Associate, Bilingual: English / Japanese
MUFG
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Arizona, Illinois, New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $106,000 - $132,000 per year
Job Level
JuniorMid-Level
About the role
- Provide daily technical support to clients requiring assistance with global transaction banking channel products
- Subject matter expert for digital solutions interpreting, recreating, and troubleshooting client technical support requests
- Adherence to policies regarding sensitive client information
- Manage work queues requiring email, telephone, and live conference call support
- Collaborate with business partners and operations teams to resolve critical client issues
- Monitor and record daily activities to achieve departmental key performance indicators and service metrics
Requirements
- Bilingual in Japanese and English (written and spoken)
- 1-5 years of customer service experience
- Transaction Banking experience
- Familiarity with online cash management and various host-to-host connectivity protocols including ISO 20022 payments and information reporting standards
- Degree from a four-year college (e.g. B.A., B.S.) preferably in science, technology, engineering or math background
- Creative problem solver
- Strong organization and communication skills
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation, sick days, and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
transaction bankingonline cash managementISO 20022host-to-host connectivity protocols
Soft skills
bilingualcustomer servicecreative problem solvingstrong organization skillscommunication skills
