ServiceNow

• Serve as the technical subject-matter-expert, take ownership and collaborate with process/function owners and SMEs across IT to implement and enhance capabilities.
• Own ServiceNow product roadmap and delivery, ensuring alignment with enterprise priorities and measurable business outcomes.
• Lead architecture and implementation for HAM Pro and SAM Pro, including lifecycle workflows and compliance controls.
• Drive integration architecture with third-party tools (e.g., Flexera, cloud platforms, monitoring systems) using REST/SOAP APIs, IntegrationHub, and MID Server.
• Champion AI-driven enhancements (predictive intelligence, AI search) and automation initiatives.
• Establish and enforce governance, coding standards, and DevOps practices (ATF, CI/CD, instance strategy).
• Collaborate with Process Owners, SMEs, and cross-functional teams to translate requirements into actionable solutions.
• Mentor and manage global teams (FTE, onshore, offshore), ensuring quality, scalability, and operational excellence.
• Monitor platform performance, troubleshoot issues, and deliver executive-ready reports on health and improvement areas.
• Design, develop, test implement and support ServiceNow capabilities.
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements.
• Engage in day-to-day operational support and continuous capability improvement.
• Engage in on call support as needed.
• Maintain adequate operational documentation and reporting.

ServiceNow Tech Lead – Vice President

ServiceNow Platform Lead Administrator

Senior IT Developer – ServiceNow

Supply Chain & Operations – ServiceNow Procurement Consulting, Manager

ServiceNow-Nuvolo Implementation Specialist