MUFG

AVP, Client Service Officer – Transaction Banking

MUFG

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Illinois

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Salary

💰 $80,000 - $100,000 per year

Job Level

Lead

About the role

  • The Client Service Officer will act as a point of contact for Transaction Banking of the Americas Corporate clients’ day-to-day cash management banking needs for information, account assistance and problem resolution. Utilizing working knowledge of cash management products to ensure issues are addressed appropriately, accurately and in a timely fashion. Support a client portfolio and internal service partners to address client needs and solutions. Use cash management product knowledge to resolve challenging client issues and conduct root cause analysis. Provide excellent client service support and respond to client inquiries timely. Support Phone/Email/Secured Message channels to resolve client inquiries. Ensure policy guidelines are followed to mitigate risk and compliance issues. Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision.

Requirements

  • Minimum 3 years’ experience with Client Service and Cash Management products. Solid working knowledge of ACH, Wires, Payable/Receivables, Transmissions and Fraud Protection Services. Excellent communication, customer service, and problem-solving skills Strong analytical skills and excellent interpersonal skills Strong written and verbal communications. Japanese and/or Spanish speaking skills preferred Ability to work independently with strong time management skills. Must be a team player who fosters a collaborative working relationship across the organization. Bachelor's degree