Client Services Representative

• Act as a point of contact for Transaction Banking of the Americas Corporate clients’ day-to-day cash management banking needs
• Utilize working knowledge of cash management products to ensure issues are addressed appropriately, accurately and in a timely fashion
• Support a client portfolio and internal service partners to address client needs and solutions
• Resolve challenging client issues and conduct root cause analysis
• Provide client service support via Phone/Email/Secured Message channels
• Ensure policy guidelines are followed to mitigate risk and compliance issues
• Implement and follow policies and procedures supporting Bank’s Risk Vision including AML and BSA compliance
• Maintain data integrity and confidentiality regarding customer files and transactions

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