Senior Construction Project Manager
Alo Yoga
Field Project Coordinator
MTM LLC
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $32 per hour
Job Level
Mid-LevelSenior
About the role
- Build and develop a world-class customer service and installation team that aggressively promotes and supports the Pella Carolina and Pella brand on all installation projects.
- Create exceptional customer satisfaction and consistently deliver on the value proposition with overall Company strategy.
- Pre/Post Site Inspections to determine project/site readiness and quality of installation.
- Daily Installation site check-ins to ensure proper installation procedures are being followed.
- Communicate all issues onsite to inside team with thorough description, documentation and photos promptly.
- Serve as Field Level main POC for inside team and installers; field installer questions and concerns during the installation process.
- Perform basic recovery tasks when necessary.
- View daily Dashboards for overall awareness of current and upcoming workload.
- Effectively utilize the Pella OMS, Salesforce (PIES/Field Service), PQM, Company Cam and Service Systems.
- Troubleshoot customer issues onsite and handle customer requests timely and professionally.
Requirements
- Pre/Post Site Inspections to determine project/site readiness and quality of installation.
- Daily Installation site check-ins, to ensure proper installation procedures are being followed.
- Communicates all issues onsite to inside team; to provide thorough description documentation and photos promptly.
- Field Level Main POC – Inside Team and Installers.
- To field Installers questions and concerns during the installation process.
- Be able to perform basic recovery tasks.
- Effectively utilize the Pella OMS, Salesforce (PIES/Field Service), PQM, Company Cam and Service Systems, when applicable.
- Able to navigate and utilize various computer systems on laptop, Ipad and iphone.
- Customer facing and able to troubleshoot issues that arise on the fly and come up with quick solutions.
- Handle all customer requests timely and professionally.
- Quickly build rapport with inside and outside customers.
