MTM LLC

Field Project Coordinator

MTM LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $24 - $32 per hour

Job Level

Mid-LevelSenior

About the role

  • Build and develop a world-class customer service and installation team that aggressively promotes and supports the Pella Carolina and Pella brand on all installation projects.
  • Create exceptional customer satisfaction and consistently deliver on the value proposition with overall Company strategy.
  • Pre/Post Site Inspections to determine project/site readiness and quality of installation.
  • Daily Installation site check-ins to ensure proper installation procedures are being followed.
  • Communicate all issues onsite to inside team with thorough description, documentation and photos promptly.
  • Serve as Field Level main POC for inside team and installers; field installer questions and concerns during the installation process.
  • Perform basic recovery tasks when necessary.
  • View daily Dashboards for overall awareness of current and upcoming workload.
  • Effectively utilize the Pella OMS, Salesforce (PIES/Field Service), PQM, Company Cam and Service Systems.
  • Troubleshoot customer issues onsite and handle customer requests timely and professionally.

Requirements

  • Pre/Post Site Inspections to determine project/site readiness and quality of installation.
  • Daily Installation site check-ins, to ensure proper installation procedures are being followed.
  • Communicates all issues onsite to inside team; to provide thorough description documentation and photos promptly.
  • Field Level Main POC – Inside Team and Installers.
  • To field Installers questions and concerns during the installation process.
  • Be able to perform basic recovery tasks.
  • Effectively utilize the Pella OMS, Salesforce (PIES/Field Service), PQM, Company Cam and Service Systems, when applicable.
  • Able to navigate and utilize various computer systems on laptop, Ipad and iphone.
  • Customer facing and able to troubleshoot issues that arise on the fly and come up with quick solutions.
  • Handle all customer requests timely and professionally.
  • Quickly build rapport with inside and outside customers.