AI Product Manager
MSPbots.ai
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
Visit company websiteExplore more
About the role
- Revenue & Market Strategy (The "Business" Owner)
- Monetization Architecture: Move beyond flat SaaS seats. Design and implement usage-based pricing, credit systems, or "value-based" billing tied to AI-automated outcomes.
- Competitive Intelligence: Maintain a "Battlecard" mentality. Know exactly what the incumbents and startups are shipping, and ensure our AI capabilities (triage, QA, and automation) are 10x better, not 10% faster.
- GTM Execution: Don't just hand off a deck to Sales. Drive the narrative, define the ICP (Ideal Customer Profile), and ensure our positioning clearly articulates the ROI of "AI over Headcount."
- AI Native Product Leadership
- The "AI Trinity" Tradeoff: Ruthlessly manage the balance between Accuracy, Latency, and Unit Cost. You know when to use a frontier model (GPT-4/Claude 3.5) vs. a fine-tuned small language model (SLM) for specific MSP tasks.
- Agentic Workflows: Shift from simple "chatbots" to autonomous agents that can execute ticket resolution, not just summarize it.
- Data as a Moat: Define the data collection strategy to create a proprietary feedback loop (RLHF) that makes our models smarter with every MSP ticket handled.
- Rapid Execution & Experimentation
- 0 → 1 Execution: Lead "Flash Builds"—getting prototypes in front of customers in days, not months.
- Performance Benchmarking: Define what "Good" looks like. Build the evaluation frameworks (Evals) to ensure our AI isn't just "cool" but consistently reliable in a production MSP environment.
Requirements
- 3+ Years of AI/SaaS PM Experience: You have shipped at least one product powered by LLMs, RAG (Retrieval-Augmented Generation), or Agentic frameworks.
- Commercial Instinct: You have a track record of owning a P&L or being directly responsible for revenue KPIs. You understand CAC, LTV, and churn.
- Technical Depth: You don't need to write the Python, but you should understand tokens, embeddings, prompt engineering, and the difference between "hallucination" and "creative temperature."
- MSP/ITSM Domain Knowledge (Bonus): Familiarity with how tickets flow through a service desk is a massive plus.
- Global Collaborator: Proven ability to lead sync and async workflows across US, China, and Philippines time zones.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AISaaSLLMsRAGprompt engineeringtokensembeddingsperformance benchmarkingusage-based pricingvalue-based billing
Soft Skills
commercial instinctglobal collaborationleadershipnarrative drivingexecutionexperimentationcompetitive intelligenceorganizational skillscommunicationcollaboration