Associate Director – Epic Ambulatory

MSK

Associate Director managing Epic Ambulatory applications and patient experience at MSK Cancer Center. Leading a team of IT professionals to ensure effective delivery of healthcare technology solutions.

Posted 5/18/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $167,600 - $276,700 per yearWebsite

About the role

Key responsibilities & impact

Manages a team of skilled IT professionals responsible for the design, build, optimization, and support of Epic Ambulatory, Patient Experience, and Interoperability applications
Offers strategic supervision and direction to Team Leads who directly manage application analysts
Guarantees collaboration and smooth operations throughout ambulatory and patient experience application areas spanning various teams
Offers strategic and operational direction across Epic Ambulatory and Patient Experience areas, including roadmap development, upgrade scheduling, production support, and long-term optimization
Accountable for staff management, budget oversight, and resource planning across the application portfolio
Converts organizational priorities into practical workplans, coordinating resources, schedules, and deliverables through Team Leads
Prioritizes tasks, performance expectations, and governance structures to drive consistent execution and continuous improvement
Leads complex, cross-functional initiatives alongside senior leadership, guiding decision-making and promoting organizational change across ambulatory operations, population health, and digital patient experience

Requirements

What you’ll need

Epic Ambulatory certification required
MyChart certification preferred
5+ years Epic application support experience
3+ years Epic Ambulatory application experience
Proven experience leading Epic application teams in a healthcare environment
Strong background in ambulatory workflows, patient engagement, and population health systems
Strong Project management experience as well as in managing budgets, resources, and cross-functional IT initiatives

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Epic Ambulatory application supportEpic application supportambulatory workflowspatient engagementpopulation health systemsproject managementbudget managementresource planningcross-functional IT initiatives

Soft Skills

leadershipstrategic supervisioncollaborationoperational directiontask prioritizationperformance managementgovernancedecision-makingorganizational change

Certifications

Epic Ambulatory certificationMyChart certification