Customer Service Representative II

MSI

Customer Service Representative handling insurance requests via Salesforce at Obie Insurance. Service property policies and ensure high-quality customer experiences in a remote role.

Posted 7/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Resolve customer insurance requests via Salesforce cases, phone calls, and internal workflows
Service property policies (coverage changes, renewals, endorsements, billing questions, etc.)
Deliver high-quality customer experiences — especially in complex or time-sensitive situations
Partner directly with carrier partners and referral sources to advocate for clients
Maintain strong documentation and data accuracy within Salesforce
Identify inefficiencies and suggest process improvements
Operate with accountability and autonomy in a fully remote environment

Requirements

What you’ll need

4+ years working in the insurance industry (homeowners/property experience strongly preferred)
2+ years in a customer-facing service role
Active Property & Casualty insurance license (required before starting — non-negotiable)
Spanish fluency (preferred but not required)

Benefits

Comp & perks

Comprehensive health, dental, vision and life insurance
Flexible paid time off including 12 week Paid Parental Leave
Retirement savings plan with company match
Equity participation opportunities
Monthly stipends to support a healthy lifestyle and learning and development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Insurance Policy ManagementCoverage ChangesRenewalsEndorsementsBilling QuestionsData AccuracyDocumentationCustomer AdvocacyCase ResolutionRemote Work

Soft Skills

High-Quality Customer ExperienceAccountabilityAutonomyCommunicationProblem-Solving

Certifications

Active Property & Casualty Insurance License