Helpdesk Engineer II

Mr. Cooper

Helpdesk Engineer II addressing and resolving advanced technical issues at Mr. Cooper Group.

Posted 6/4/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle advanced software troubleshooting and hardware diagnostics
Provide remote assistance with occasional on-site visits
Collaborate on IT projects such as software rollouts and hardware upgrades

Requirements

What you’ll need

Manage complex technical issues beyond Technician I scope
Provide thorough remote assistance using remote desktop applications
Mentor junior staff
Propose enhancements to helpdesk processes
Develop and maintain technical documentation and user guides

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mr. Cooper Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1994 💸 Finance 🏠 Real Estate Finance
Real Estate Mr. Cooper is a company dedicated to keeping the dream of homeownership alive. As part of the Mr. Cooper Group, team members play a significant role in facilitating homeownership through various services, which include corporate, origination, and servicing. Mr. Cooper emphasizes a home-centric work culture, allowing employees to work primarily from home, and prides itself on diversity, equity, and inclusion (DE&I) within the workplace. The company offers comprehensive benefits, including wellness programs and student loan repayment, to ensure the well-being of its employees. Mr. Cooper has been recognized as a Certified Great Place to Work for four consecutive years, highlighting its commitment to a supportive and inclusive workplace environment. Helpdesk Engineer II 🔥 54 minutes ago 🏢 Chennai – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle advanced software troubleshooting and hardware diagnostics
Provide remote assistance with occasional on-site visits
Collaborate on IT projects such as software rollouts and hardware upgrades 🎯 Requirements
Manage complex technical issues beyond Technician I scope
Provide thorough remote assistance using remote desktop applications
Mentor junior staff
Propose enhancements to helpdesk processes
Develop and maintain technical documentation and user guides Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior IT Engineer 🕒 September 4, 2025 T3Cogno 51 - 200 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Senior IT Engineer managing Windows Server, Active Directory, and virtualization infrastructure. Responsible for server administration, networking services, patching, and L1/L2 troubleshooting. 🏢 Chennai – Onsite ⏰ Full Time 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

software troubleshootinghardware diagnosticsremote assistancetechnical documentationuser guides

Soft Skills

mentoringcollaborationproblem-solvingprocess enhancement