Head of Customer Success – Operations

Moura's Cleaning Service

Head of Customer Success managing operational strategies and team development for a client in Brazil. Responsible for ensuring high-performance operations and excellent customer experience.

Posted 7/7/2026full-timeRemote • 🇧🇷 BrazilLeadWebsite

About the role

Key responsibilities & impact

Lead, develop, and monitor team performance.
Provide structured feedback and continuous follow-up.
Identify technical and behavioral gaps.
Build individual and team development plans.
Develop new leaders within the operation.
Foster a high-performance, collaborative, and accountable environment.
Structure and optimize internal processes.
Ensure operational efficiency and scalability of the area.
Map bottlenecks, propose improvements, and monitor their implementation.
Develop documentation, workflows, training, and best practices.
Ensure compliance with SLAs and departmental KPIs.
Define, track, and analyze operational metrics.
Ensure productivity, quality, and efficiency of customer service.
Promote data-driven continuous improvement.
Manage productive capacity and intelligent demand allocation.
Work closely with the team and operations.
Step into operational tasks when necessary.
Serve as a reference for professionalism, commitment, and execution.
Lead by example, not just by delegation.
Be present for the team's day-to-day challenges.
Report results, risks, and opportunities to the executive team.
Anticipate issues before they impact operations.
Present action plans and structured solutions.
Lead continuous improvement projects and the evolution of the function.

Requirements

What you’ll need

Previous experience leading operational or Customer Success teams.
Experience in project management and implementing improvements.
Experience building or restructuring processes.
Strong communication and conflict management skills.
Experience with metrics, targets, and performance monitoring.
Hands-on profile, comfortable operating both strategically and operationally.
Ability to develop people and build high-performing teams.
Intermediate English (reading and writing) – will be tested.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Moura's Cleaning Service Website LinkedIn All Job Openings 201 - 500 employees Founded 1993 🤝 B2B 📚 Education B2B
Education Moura's Cleaning Service is a commercial janitorial and facility-cleaning company with over three decades of experience providing tailored cleaning, disinfection, and maintenance services for offices, banks, schools, industrial facilities, and post-construction sites. The company emphasizes eco-friendly (green) cleaning practices, quality control, and reliable, vetted staff across multiple locations in the northeastern U. S. , offering services such as office cleaning, floor and carpet care, window cleaning, and EPA-approved commercial disinfection. Moura's positions itself as a partnership-focused provider delivering flexible schedules and customized plans to maintain safe, healthy, and presentable commercial environments. Head of Customer Success – Operations Job not on LinkedIn 🔥 15 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, develop, and monitor team performance.
Provide structured feedback and continuous follow-up.
Identify technical and behavioral gaps.
Build individual and team development plans.
Develop new leaders within the operation.
Foster a high-performance, collaborative, and accountable environment.
Structure and optimize internal processes.
Ensure operational efficiency and scalability of the area.
Map bottlenecks, propose improvements, and monitor their implementation.
Develop documentation, workflows, training, and best practices.
Ensure compliance with SLAs and departmental KPIs.
Define, track, and analyze operational metrics.
Ensure productivity, quality, and efficiency of customer service.
Promote data-driven continuous improvement.
Manage productive capacity and intelligent demand allocation.
Work closely with the team and operations.
Step into operational tasks when necessary.
Serve as a reference for professionalism, commitment, and execution.
Lead by example, not just by delegation.
Be present for the team's day-to-day challenges.
Report results, risks, and opportunities to the executive team.
Anticipate issues before they impact operations.
Present action plans and structured solutions.
Lead continuous improvement projects and the evolution of the function. 🎯 Requirements
Previous experience leading operational or Customer Success teams.
Experience in project management and implementing improvements.
Experience building or restructuring processes.
Strong communication and conflict management skills.
Experience with metrics, targets, and performance monitoring.
Hands-on profile, comfortable operating both strategically and operationally.
Ability to develop people and build high-performing teams.
Intermediate English (reading and writing) – will be tested. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director, Customer Success – SMB & MM 🕒 June 22 Fundraise Up 51 - 200 🤲 Charity 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Director of Customer Success at Fundraise Up leading LATAM-based Customer Success Managers for mid-market non-profits. Overseeing AI-driven service models and promoting engagement, retention, and growth. 🇧🇷 Brazil – Remote 💵 $140k - $152k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Coordinador de Relaciones Comerciales – CRM 🕒 June 6 GSB Solutions 201 - 500 🏢 Enterprise 📡 Telecommunications 🔒 Cybersecurity Website LinkedIn All Job Openings Manage independent resources and suppliers to meet requirements in Brazil. Ensure effective data analysis and reporting for decision making throughout the procurement process. 🇧🇷 Brazil – Remote 💵 $415 / month ⏰ Full Time 🔴 Lead 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Director of Customer Success 🕒 June 4 SHIELD 51 - 200 🔒 Cybersecurity 🛍️ eCommerce 🎮 Gaming Website LinkedIn All Job Openings Director of Customer Success at SHIELD managing client relationships to drive growth and value realization through technical solutions and executive engagement. 🇧🇷 Brazil – Remote 💰 $70k Funding Round on 2016-11 ⏰ Full Time 🔴 Lead 🏆 Customer Success Regional Manager, Customer Success 🕒 March 25 OutSystems 1001 - 5000 🏢 Enterprise ⚡ Productivity ☁️ SaaS Website LinkedIn All Job Openings Regional Manager overseeing Customer Success Managers in LATAM for OutSystems. Driving customer engagement and outcomes while collaborating closely with sales and cross-functional teams. 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Performance MetricsProcess RestructuringOperational EfficiencyContinuous ImprovementData Analysis

Soft Skills

Strong CommunicationConflict ManagementTeam CollaborationFeedback ProvisionProblem-Solving