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Pharmacy Intake Specialist
MotivHealthPharmacy Intake Specialist supporting members, pharmacies, and physicians with pharmacy benefits. Resolving coverage issues and coordinating prescription referrals for MotivHealth’s customized insurance plans.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy benefit management and customer service, with strong skills in conflict resolution, time management, and effective communication. Proficient in utilizing Microsoft Office and familiar with medical terminology to support efficient referral processing and issue resolution.
Highest-signal resume keywords
Pharmacy Benefit ManagementCustomer ServiceConflict ResolutionTime ManagementMedical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy Benefit QuestionsReferral ProcessingProgram EnrollmentIssue ResolutionMicrosoft Office Proficiency
Soft Skills
Excellent Communication SkillsCustomer FocusAttention to ServiceProblem-SolvingMulti-Tasking
Industry Keywords
HealthcareMedical TerminologyInsurance
About the role
Key responsibilities & impact- Answer inbound pharmacy benefit questions
- Assist in office duties, including intake of faxes, calls, and emails
- Maintain frequent phone contact with internal staff, external clients, and external pharmacies
- Serve as the primary point of contact for member and physician inquiries
- Support efficient referral processing from intake to triaging of prescription coverage
- Coordinate and facilitate resolution of pharmacy and benefit issues
- Utilize established protocols to determine the root cause of escalated inquiries and provide timely resolutions
- Work independently and with the intake team to complete assigned pharmacy cases according to standard operating policies and procedures
- Complete program enrollment, answer inquiries, and coordinate access to therapies
- Perform other related duties and projects as assigned to support business needs and the pharmacy team
Requirements
What you’ll need- High School Degree/GED Required
- 1+ year(s) in the medical or healthcare field
- Insurance & medical terminology
- Strong computer skills and proficiency with Microsoft Office
- Excellent communication skills, both written and verbal
- Demonstrates a high degree of customer focus and attention to service
- Comfortable with and able to thrive in an ever-changing environment
- Ability to think through issues and bring forth effective solutions
- Conflict resolution
- Time management and multi-tasking skills
Benefits
Comp & perks- 5% annual bonus based on company profitability
- Affordable health, vision, and dental insurance for you and your family
- Company contributes up to $2,300 to Health Savings Account annually
- Wellness program that contributes additional money towards your HSA
- Automatic 3% contribution into retirement plan
- Career development and growth opportunities
- 15 days of PTO & 10 paid holidays per year
- Hybrid work arrangement