Pharmacy Intake Specialist

MotivHealth

Pharmacy Intake Specialist assisting members, pharmacies, and physicians with pharmacy benefits. Contributing to a seamless experience while ensuring timely and clear communication.

Posted 7/8/2026full-timeSouth Jordan • Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer inbound pharmacy benefit questions
Assist in office duties which include intake of faxes, calls, and emails
Maintain frequent phone contact with internal staff, external clients, and external pharmacies
Primary point of contact for member and physician inquiries
Provides support to ensure efficient referral processing from intake to triaging of prescription coverage
Coordinates and facilitates problem resolution for pharmacy and benefit issues
Utilize established protocols to determine root cause of escalated inquiries and ensure resolutions are provided in a timely manner
Work independently and with the intake team to complete assigned pharmacy cases in accordance with standard operating policies and procedures and defined responsibilities to complete program enrollment, answer inquiries, and coordinate access to therapies
Other related duties and projects, as assigned, to support business needs and the pharmacy team overall

Requirements

What you’ll need

High School Degree/GED Required
1+ year(s) in the medical or healthcare field
Insurance & medical terminology
Strong computer skills and proficiency with Microsoft Office
Excellent communication skills, both written and verbal
Demonstrates a high degree of customer focus and attention to service
Comfortable with and able to thrive in an ever-changing environment
Ability to think through issues and bring forth effective solutions
Conflict resolution
Time management and multi-tasking skills

Benefits

Comp & perks

5% annual bonus based on company profitability
Affordable health, vision, and dental insurance for you and your family
Company contributes up to $2,300 to Health Savings Account annually
Wellness program that contributes additional money towards your HSA
Automatic 3% contribution into retirement plan
Career development and growth opportunities
15 days of PTO & 10 paid holidays per year

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsTime ManagementMulti-TaskingAttention to ServiceProblem-Solving

Certifications

High School Degree/GED