IT Support

• Mentor and train the IT Support Team, creating a customer-focused and collaborative environment that delivers exceptional service.
• Identify and implement the right automation tools to simplify workflows and enhance our operational efficiency.
• Oversee application administration and support, including being the primary point of contact for Atlassian Cloud.
• Work with IT leadership to develop and maintain the IT Technical Roadmap, ensuring our technology strategy supports the company's long-term vision.
• Collaborate with internal IT teams and manage vendor relationships to resolve complex issues and optimize technology services.
• Responsible for new application integrations, setting up SAML SSO/SCIM, and partnering with our Cyber Security team to manage Okta.
• Evaluate emerging technologies, including AI, to keep our IT systems at the forefront.
• Exposure to large scale storage clusters, high speed networks, high performance compute services in cloud, and other industry leading solutions.
• Hybrid role from the Boston office requiring two in-office days each week, ideally Tuesday and Thursday.

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