Motional

Senior IT Support Manager

Motional

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $140,000 - $187,250 per year

Job Level

Senior

Tech Stack

CloudCyber SecurityOracle

About the role

  • Mentor and train the IT Support Team, creating a customer-focused and collaborative environment that delivers exceptional service.
  • Identify and implement the right automation tools to simplify workflows and enhance our operational efficiency.
  • Oversee application administration and support, including being the primary point of contact for Atlassian Cloud.
  • Work with IT leadership to develop and maintain the IT Technical Roadmap, ensuring our technology strategy supports the company's long-term vision.
  • Collaborate with internal IT teams and manage vendor relationships to resolve complex issues and optimize technology services.
  • Responsible for new application integrations, setting up SAML SSO/SCIM, and partnering with our Cyber Security team to manage Okta.
  • Evaluate emerging technologies, including AI, to keep our IT systems at the forefront.
  • Exposure to large scale storage clusters, high speed networks, high performance compute services in cloud, and other industry leading solutions.
  • Hybrid role from the Boston office requiring two in-office days each week, ideally Tuesday and Thursday.

Requirements

  • 5-7 years of experience in IT systems administration, including at least 2 years in a lead or supervisory role.
  • Strong administration skills for core IT applications such as Okta, G Suite, Microsoft, MDM, Slack, and Zoom.
  • Experience with automation tools like Okta Workflows, Zapier, or Tines.
  • Experience with HRIS Application Integration like Oracle, Workday, or ADP.
  • Excellent problem-solving and troubleshooting skills.
  • The ability to quickly adapt to new technical environments.
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Creative thinking skills and strong analytical skills.
  • A desire to continually upgrade technical knowledge.
  • A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Benefits
  • Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT systems administrationapplication administrationautomation toolsSAML SSOSCIMHRIS Application IntegrationOkta WorkflowsZapierTineshigh performance compute services
Soft skills
mentoringproblem-solvingtroubleshootingadaptabilityverbal communicationwritten communicationorganizational skillsattention to detailcreative thinkinganalytical skills