Customer Success and Onboarding Manager

Motion (YC W20)

Customer Success Manager ensuring successful onboarding and performance of clients on Wonderly's AI platform. Required high ownership and problem-solving skills in a fast-paced remote environment.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Own the onboarding and early success of each customer
Launch and monitor ads, website, and funnel performance
Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior)
Identify where performance is breaking and take action
Work directly with customers to ensure they are following through on leads and processes
Coordinate with internal teams to resolve product gaps or issues
Continuously improve how Wonderly performs across customers

Requirements

What you’ll need

1–4 years of experience in a high-performance environment (startup, ops, consulting, sales, etc.)
New grads welcome — if you've operated at a high level in school, sports, side projects, or anything else, that counts
Strong analytical and problem-solving skills
Ability to manage multiple priorities at once
Clear and direct communication
High ownership and accountability
Experience with marketing, ads, or customer operations is helpful but not required.

Benefits

Comp & perks

Equity in Wonderly

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

analytical skillsproblem-solving skillscommunicationownershipaccountabilityability to manage multiple priorities