Patient Financial Clearance Customer Service Representative

Mosaic Life Care

Patient financial clearance representative supporting Mosaic Life Care, a Missouri healthcare system. Handling patient inquiries, account resolution, data entry, and HIPAA-compliant billing support.

Posted 8/4/2026full-timeRemote • Alabama, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Montana, New York, North Carolina, Oklahoma, Texas, Utah, Virginia • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively and maintain compliance with HIPAA regulations. Proficient in data analysis and problem resolution within a healthcare office environment.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceHealthcare Office ExperienceClear Communication SkillsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InputMedical TerminologyProblem ResolutionMultitaskingPerformance Standards

Soft Skills

Organizational SkillsFriendly Customer Service BehaviorSelf-StarterAnalytical SkillsProfessional Rapport

Tools & Technologies

Information SystemsSpreadsheet SoftwareWord-Processing SoftwareTelephone EquipmentFax Machine

Industry Keywords

Patient AccountsConfidential DataEmergency SituationsHealthcare CompliancePatient Inquiries

About the role

Key responsibilities & impact

Take inbound calls from patients, attorneys, insurance companies and vendors
Make outbound follow-up calls and calls to assist in resolution of accounts
Respond to written inquiries from patients, attorneys, insurance companies and vendors
Assist with account resolution by discussing payment and financial assistance options
Process and input patient data and fulfill document requests
Maintain performance and quality standards, including aiding in prevention of abandoned calls
Ensure compliance with confidential data, including HIPAA compliance
De-escalate patient complaints related to current or past-due services and/or balances
Research the patient accounting system to assist patients with questions about previous visits
Work under the direction of the Customer Service Manager and escalate issues to team leads or functional caregivers as appropriate
Perform other duties as assigned

Requirements

What you’ll need

High school diploma required
1 year of customer service experience required
Associate's degree preferred
1 year of healthcare office experience preferred
Clear and concise communication; good hand-eye coordination
Excellent oral and written communication skills
Professional rapport with caregivers
Friendly, courteous and helpful customer service behavior
Ability to continuously operate computer, telephone, fax and copier equipment
Ability to sit, walk and stand
Ability to analyze and interpret data
Excellent short-term and long-term memory
Ability to multitask and follow system policies and procedures
Ability to visually assess paper and electronic data, hear telephone communications and converse
Self-starter with excellent organizational skills
Ability to assess and respond appropriately to emergency situations
Ability to comprehend medical terminology
Analytical skills to resolve complex problems using scientific, mathematical or technical principles
Knowledge and experience with information systems, Internet usage, spreadsheet and word-processing software
Ability to work independently and manage workload to productivity standards
Availability for varied schedules, including weekend and evening coverage

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition