Lead Patient Financial Clearance Representative

Mosaic Life Care

Remote patient financial clearance representative supporting Mosaic Life Care, a Missouri healthcare system. Managing patient billing, collections, eligibility verification, financial assistance, and customer inquiries.

Posted 8/4/2026full-timeRemote • Alabama, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, Minnesota, Mississippi, Montana, New York, North Carolina, Oklahoma, Texas, Utah, Virginia • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient accounting and billing processes, with a strong ability to communicate financial obligations clearly to patients and families. Proficient in data analysis and compliance with healthcare regulations while maintaining high standards of customer service.

Highest-signal resume keywords

Patient Accounting ExperienceBilling Dispute ResolutionFinancial Counseling KnowledgeProficiency in MS Word and ExcelClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AccountingBillingData AnalysisFinancial Assistance ProgramsMedical Terminology ComprehensionInformation Systems KnowledgeCompliance AuditsElectronic Database ManagementPayment Arrangement NegotiationReport Generation

Soft Skills

Interpersonal SkillsCustomer ServiceOrganizational SkillsAnalytical AbilityProblem-Solving

Tools & Technologies

Electronic DatabasesMS WordMS ExcelTelephonesFax MachinesCopiers

Industry Keywords

HealthcarePatient Financial ServicesCompliance StandardsFinancial ClearanceCare Management

About the role

Key responsibilities & impact

Assist with patient complaint escalation and resolve billing disputes
Maintain department orientation pathways, training material, and compliance audits
Advise patients and family members of financial obligations through multiple communication channels
Verify patient eligibility and benefits and estimate financial obligations
Obtain payment in full or secure payment arrangements for hospital and ambulatory health services
Serve as a resource to financial clearance, benefit advisory, advocacy, care management, and hospital staff for billing and collections needs
Identify financial assistance programs and connect patients and families with Enterprise Financial Counseling
Educate patients and families about financial assistance applications
Input data into electronic databases and complete daily reports accurately and on time
Coordinate with third-party vendors, Care Management, county health officials, and D.H.S. workers
Attend state and local hearings as needed
Support the Patient Financial Services Call Center and resolve patient inquiries about financial counseling and collection policies
Maintain current knowledge of department standards and comply with state and federal regulations
Perform other duties as assigned

Requirements

What you’ll need

High school diploma required
Associate's degree preferred
2 years of patient accounting, billing, or non-clinical healthcare experience required
Proficiency in MS Word and Excel required
Clear and concise communication skills
Excellent oral, written, interpersonal, customer service, and organizational skills
Ability to analyze and interpret data
Ability to perform multiple tasks and follow policies and procedures
Ability to comprehend medical terms
Analytical ability to resolve complex problems using scientific, mathematical, or technical principles
Knowledge and experience with information systems and Internet usage
Ability to work independently and manage workload to productivity standards
Ability to work a varied schedule including weekend and evening coverage
Ability to operate computers, telephones, fax machines, and copiers
Ability to sit, walk, and stand as required
Ability to visually assess paper and electronic data, hear telephone conversations, and converse

Benefits

Comp & perks

Concierge services
Employee lounge
Wellness programs
Free covered parking
Free on-site and virtual health clinics
Compensation and recognition