Planning and Customer Service Assistant

Morgan Advanced Materials

Planning and Customer Service Assistant at Morgan Advanced Materials focusing on electric brush production and customer requirements.

Posted 7/30/2026full-timeAtlacomulco • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supply chain management, order fulfillment, and customer communication, ensuring timely delivery and accurate reporting. Proficient in ERP systems and Excel for effective data management and inventory control.

Highest-signal resume keywords

Supply Chain ManagementOrder FulfillmentERP ExperienceExcel ProficiencyCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain KnowledgeOrder ProcessingInventory ControlData EntryReporting

Soft Skills

Problem SolvingAttention to DetailCustomer Service

Tools & Technologies

ERP SoftwareExcel

Industry Keywords

Shipping ProgramOrder Fulfillment ReportClient CommunicationFinance Coordination

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Responsible for issuing the finished product shipping program, as well as scheduling deliveries corresponding to direct distribution from the Plant, following up until receipt.
Responsible for delivering to the Finance area the information related to the shipments made and requesting the generation and sending of invoices to customers; also, attends to and resolves situations in which Finance requires further information to continue collecting from customers and ensure a healthy portfolio.
Responsible for receiving orders and printing work orders. Reviews the order information and captures it in the database. Also, responsible for the order fulfillment report, where the number of orders received and the number of brushes per day and line is recorded. Sends the report to the programmer to request from Greenville the orders for the missing parts according to the program.
Keep the client informed about the progress of their orders, as well as give notice in case of any barrier to comply with the requirements requested by the client.
Is responsible for monitoring the shipment of the CUPEX line, ensuring that the shipment is executed on the dates requested by the client.

Requirements

What you’ll need

Completed Bachelor's degree
3 year of experience in a similar position or 2 years in customer service positions.
Knowledge of the supply chain
Experience using ERP
Intermediate-advanced level Excel proficiency
Knowledge of inventory control
Intermediate English skills

Benefits

Comp & perks

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