Patient Support Coordinator

Montu

Patient Support Coordinator supporting Montu UK patients using cannabis-based medicines. Coordinating appointments, records, payments and clinical operations in a regulated healthcare environment.

Posted 8/25/2026full-timeWinnersh • 🇬🇧 United KingdomJuniorMid-Level💰 £28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while providing patient-focused support in a healthcare environment. Proficient in maintaining electronic health records and managing appointment scheduling with attention to detail and adherence to policies and SOPs.

Highest-signal resume keywords

Electronic Health Record ManagementAppointment SchedulingPatient Data CollectionRegulatory ComplianceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationData EntryIncident ReportingService Improvement IdentificationIT Proficiency

Soft Skills

Attention to DetailOrganizational SkillsAbility to Work Under PressureEmpathyProactive Approach

Industry Keywords

Healthcare EnvironmentPolicies and SOPsPatient QueriesMultidisciplinary Team MeetingsOperational Support

About the role

Key responsibilities & impact

Answer patient queries by telephone and email, providing clear, professional and empathetic support
Schedule and coordinate patient appointments
Handle appointment payments accurately and efficiently
Maintain accurate and up-to-date electronic health records
Collect patient data relating to long-term conditions
Ensure patients meet criteria for initial assessment in line with inclusion and exclusion criteria
Book initial and follow-up appointments
Prepare for and take minutes during multidisciplinary team meetings
Support clinical and operational recruitment and onboarding activities
Collate patient and service feedback and liaise with the Head of Governance regarding complaints and compliments
Report incidents and significant events and support appropriate follow-up
Support clinicians with operational queries and day-to-day service requirements
Liaise with Product and Tech Support teams to resolve technical issues
Identify opportunities for service improvement with the line manager and wider team
Attend work-related meetings as required
Maintain mandatory training and familiarity with company policies and SOPs
Work flexibly across shifts when required

Requirements

What you’ll need

At least 2 years’ work experience
Previous experience working in a healthcare environment is advantageous but not essential
Excellent attention to detail and strong organisational skills
Good understanding of working within a highly regulated environment and following policies and SOPs
High level of IT proficiency and confidence using multiple systems
Strong communication and interpersonal skills
Ability to work under pressure, manage competing priorities and remain calm in a fast-paced environment
Patient-focused, professional and proactive approach
Legally authorised to work in the United Kingdom
Ability to travel to Winnersh Triangle and attend an office location regularly
Ability to work 1 Saturday per month
Suitable home working environment, including a quiet, private space with a reliable internet connection

Benefits

Comp & perks

25 days holiday, rising to 37 days after one year, rising to 30 days after year 3 plus bank holidays
5% matched pension
Private Health Care
Enhanced Maternity and Paternity
Cycle-to-work scheme
Opportunities for learning, development and career progression
A dynamic, collaborative and supportive working environment
The opportunity to make a meaningful impact on patients’ experiences and contribute to the growth of a forward-thinking healthcare organisation