Infrastructure and Support Analyst

Montreal Oficial

Analista de infraestrutura remota administrando servidores Windows, redes corporativas e identidades. Automatizando rotinas, prestando suporte L2/L3 e mitigando vulnerabilidades para empresa brasileira de tecnologia.

Posted 8/17/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge in managing network and server infrastructure, with a strong focus on security and automation. Proficient in troubleshooting complex hardware and software issues while ensuring high availability and performance of systems.

Highest-signal resume keywords

Windows Server AdministrationActive Directory ManagementNetwork Security Best PracticesAutomation Scripting in PowerShellNetworking Certifications (CCNA, CompTIA Security+)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows ServerLinuxActive DirectoryLDAPTCP/IPDNSDHCPVPNPowerShell ScriptingPython Scripting

Soft Skills

Consultative SupportProblem SolvingTechnical Support

Tools & Technologies

ITIMIBM Security Verify GovernanceFirewallsEndpoint ProtectionTicket Management Systems

Certifications & Qualifications

Microsoft AZ-104Microsoft MS-900CCNACompTIA Security+Google Technology Certifications

Industry Keywords

ITILCOBITCabling InfrastructureCorporate Wireless NetworksIncident Response

Tech Stack

Tools & technologies

DNSFirewallsLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Ensure high availability of network and server infrastructure
Manage access and identities with a security focus and provide advanced L2/L3 support
Develop small automations to optimize departmental routines
Administer and monitor Windows servers and the corporate LAN/WAN/Wi‑Fi network
Manage accounts, permissions, and access using Active Directory and LDAP/ITIM tools
Provide advanced technical support to users, resolving high-complexity issues
Develop scripts to automate repetitive tasks and backup/maintenance routines
Monitor information security on endpoints and across the network, mitigating vulnerabilities
Support planning and implementation of cabling and physical/logical infrastructure improvements

Requirements

What you’ll need

Advanced knowledge of desktop computing, complex hardware and software diagnostics, Windows/Linux, and productivity tools
Experience with installation, configuration, administration, and maintenance of Windows Server environments
Proficiency in Active Directory, LDAP, and identity governance tools such as ITIM / IBM Security Verify Governance or similar
Solid knowledge of switches, routing, TCP/IP, DNS, DHCP, VPN, structured cabling, and corporate wireless networks
Knowledge of security best practices, patch management, firewalls, endpoint protection, and basic incident response
Intermediate ability to create automation scripts in PowerShell, Python, or Bash
Experience with consultative support, ticket management with SLAs, and specialized technical support
Microsoft certifications AZ-104, MS-900 or similar are desirable
Networking certifications such as CCNA or security certifications like CompTIA Security+ are desirable
Knowledge of ITIL / COBIT is desirable
Google technology certifications are desirable
Engagement as a legal entity (Ltda/ME) — contractor status required
Use of own equipment

Benefits

Comp & perks

Work from home
Remote work
Opportunity for talent development
Collaborative, respectful, and supportive environment