Monograph

Senior Customer Success Manager

Monograph

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $90,000 per year

Job Level

Senior

About the role

  • Own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management.
  • Act as a trusted advisor to customers and serve as an escalation point for complex challenges.
  • Collaborate with Sales and Renewals to expand accounts and ensure customers see maximum value from Monograph.
  • Mentor junior CSMs, strengthening the team’s expertise and scaling best practices across the organization.

Requirements

  • 5–8 years of experience in Customer Success, Account Management, or related SaaS roles
  • Proven ability to analyze customer behavior and drive adoption strategies
  • Excellent communication skills with the ability to influence stakeholders
  • Proficiency with CRM tools and customer data reporting
  • Experience in training, onboarding, or consulting in a SaaS environment.
Benefits
  • 100% premium coverage on our healthcare plans for employees and their families
  • Dental & vision coverage for employees and families
  • New laptop & equipment
  • Wellness Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer data reportingadoption strategiesonboardingconsulting
Soft Skills
communicationinfluencingmentoringstrategic engagementrisk management