Manage and monitor the accounts receivable portfolio, ensuring accurate management of amounts due, reducing delinquency, and delivering excellent customer service
Monitor and track the customer accounts portfolio (accounts receivable aging)
Record and process payments (boletos, bank transfers, PIX, etc.)
Issue and send invoices and boletos to customers
Reconcile receipts with bank statements
Monitor outstanding invoices and perform active collections (phone, email, WhatsApp)
Negotiate payment terms, conditions, and settlement agreements with customers
Update management reports for receivables
Assist with the monthly financial close
Respond to customer inquiries regarding financial matters (boletos, due dates, amounts, negotiations)
Log and track requests through to resolution
Ensure responses are provided within the established SLA
Maintain a professional, empathetic, and solution-oriented approach
Update ERP systems and control spreadsheets
Ensure proper document organization (receipts, agreements, histories)
Support continuous improvement of collections and customer service processes

Requirements

High school diploma (college studies in administrative/financial fields in progress preferred)
Experience in accounts receivable or collections
Basic Excel skills
Good verbal and written communication skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accounts receivable managementpayment processinginvoice issuancecollectionsfinancial reconciliationreportingExcel

Soft Skills

customer servicenegotiationcommunicationproblem-solvingempathyorganizational skills

Certifications

high school diploma