Manager – Account Specialist

Momentum

Manager leading a team of Account Specialists in Unified Communications to achieve sales goals. Responsibilities include account management and customer relationship development with a focus on upselling and retention.

Posted 7/14/2026full-timeRemote • Alabama, Florida, Kentucky, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and retention strategies within the Unified Communications industry, with a focus on upselling and account renewal. Proven ability to lead teams, develop strategic plans, and collaborate across departments to enhance customer satisfaction and resolve issues effectively.

Highest-signal resume keywords

Unified Communications ExperienceTeam ManagementCustomer Retention StrategiesUpselling TechniquesAccount Renewal Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CollaborationProblem-SolvingCommunicationLeadershipStrategic Thinking

Industry Keywords

Momentum ContractsService OrderMACDMSAPrice BookCustomer EscalationRetail Account ManagementCustomer Concerns1-1 MeetingsFunnel Development

About the role

Key responsibilities & impact

Manage assignment of tickets that come into the Retail Account Management queue
Assist team with determining strategy for handling requests
Understand the Momentum contracts (Service Order, MACD & MSA) to be able to explain to customers
Learn the Momentum services and price book to be able to identify opportunities to add new services for customers
Create a plan for proactively renewing accounts and upselling
Be an escalation point for customers and collaborate with leadership in other departments to reach timely resolution
Work closely with customers to identify concerns in an effort to retain business
Hold weekly 1-1s with each team member to track progress to goals, develop funnel, review renewal opportunities & work together to design a plan to address open customer items

Requirements

What you’ll need

A four-year undergraduate degree is preferred
A minimum of two years’ experience in the Unified Communications industry is required
A minimum of two years’ management experience leading a team focused on upselling, renewing & retention is required

Benefits

Comp & perks

Employee must be available to work 8:30-5:00pm Monday-Friday and be available for extended hours to meet customer needs and handle urgent situations
Travel is expected to be less than 5%