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Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Successfully guide and manage orders throughout the implementation process. This process includes order accuracy verification, order entry, feature customization and device provisioning, coordinating all necessary department schedules per order (Fulfillment, Sales, Billing, Software Engineering and/or vendors), facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc.).
- This role will also be responsible for managing the entire project and overseeing the date/time of port to ensure a successful transition and perform any clean up or follow up activities (changes, internal cases, etc.) upon request of customer or implementation/sales engineer.
- Customer Interactions to include but not limited to: Set implementation expectations, review order for accuracy, coordinate times and dates, vendors, post implementation review, post order support prior to Retail Support Handoff.
- Update documentation and process project tracking in various internal systems (i.e., Salesforce, order tracking system, Reseller Portal) accurately and timely. Track and monitor process through Retail Support Handoff. Employees may be assigned as the project manager over a single project or multiple projects ranging in complexity based on business and technical factors.
- Serve as the primary point of contact for clients throughout the project lifecycle.
- Establish and maintain strong relationships with clients, ensuring their expectations are met and exceeded.
- Collaborate with cross-functional teams, including sales, engineering, and support, to align project objectives and deliverables.
- Conduct regular meetings and communication sessions to provide updates, gather feedback, and address client concerns.
- Provide guidance and support to clients during the deployment of UCaaS solutions.
- Other Duties as Assigned
Requirements
What you’ll need- A four-year undergraduate degree is required. Business, Sales, or Marketing preferred
- Two years’ practical work experience or education in telecommunications or project management field
- Strong verbal and written communicator.
- Demonstrate analytical capabilities with attention to detail.
- Proficient in MS Excel, MS Word, and MS PowerPoint.
- Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment.
- Demonstrate complex problem-solving abilities.
- Demonstrate exceptional customer soft skills.
- Must have a strong work ethic.
- Must be available for after-hours and on-call support.
- Demonstrate leadership skills such as: self-management, willingness to manage customer escalations, providing direction to team members, communication with management, volunteering for special projects and advanced tasks, reliability and dependability.
Benefits
Comp & perks- You will learn, grow, and find your limits
- You will work on meaningful problems
- You will be recognized for your successes
- You will step outside of your comfort zone
- You will strive for excellence in all you do
- You will be surrounded by people that care about you
- You will be surrounded by people that are as passionate as you
- You will be held accountable and be expected to hold others accountable as well
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementorder accuracy verificationorder entryfeature customizationdevice provisioninganalytical capabilitiesproblem-solvingdocumentationproject trackingUCaaS solutions
Soft Skills
verbal communicationwritten communicationattention to detailteam playeradaptabilitycustomer serviceleadershipself-managementreliabilitydependability