Account Manager

Momentum

Account Manager serving as customer advocate for client satisfaction at Momentum, managing customer relationships and retention strategies.

Posted 5/28/2026full-timeRemote • Alabama, Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serves as the customer advocate and is responsible for the overall satisfaction of the client
Actively involved in the management, retention and growth of your base of assigned customers
The AM is the primary contact for the customer and is accountable for managing expectations
Escalation point to facilitate problem resolution
Consistently provide excellent customer service to accounts
Consultatively ascertain client needs
Present client intelligence data to ensure a high-quality customer experience
Develop relationships with users, influencers, and decision makers within each organization
Collaborate with internal resources (Support, Implementation, Billing, Engineering) to ensure end-to-end customer satisfaction
Meet or exceed assigned sales and retention objectives

Requirements

What you’ll need

A four-year undergraduate degree is required
A minimum of two years’ experience in the Unified Communications industry is preferred
2-3 years of Account Management experience is required
Ability to manage multiple tasks
Ability to thrive in a fast-paced environment
Handles stressful situations well
Highly motivated and results oriented
Plans and carries out responsibilities with minimal direction
Customer service oriented
Extremely detail oriented
Works well in a team environment as well
Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet
Familiarity with Salesforce.com or similar CRM tools is preferred
Demonstrated history developing relationships with C-level professionals
Documented experience exceeding sales quotas
Excellent communication skills including written communication, speaking and presentation development and delivery

Benefits

Comp & perks

Employee must be available to work overtime as required
Regular in-office attendance is essential (i.e. is consistently at work and on time)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer ServiceSales QuotasClient Intelligence Data PresentationUnified Communications

Soft Skills

Customer AdvocateRelationship DevelopmentProblem ResolutionDetail OrientedResults OrientedTeam CollaborationTask ManagementStress ManagementCommunication Skills

Certifications

Bachelor's Degree