IT Support Specialist I

Momentum

IT Support Specialist providing technical support for Windows, macOS, and Linux systems. Responsible for installation, troubleshooting, and maintaining user systems and peripherals.

Posted 5/12/2026full-timeCartersville • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureDNSMacOSTCP/IP

About the role

Key responsibilities & impact

Provide installation, configuration, and support for desktops, laptops, peripherals, and software.
Troubleshoot and resolve Tier 1 and some Tier 2 issues with minimal supervision.
Escalate advanced or systemic issues with proper documentation and analysis.
Perform IAM/SSO user provisioning and deprovisioning based on defined processes.
Assist with the administration of Microsoft 365, Entra, and Azure environments under guidance.
Provide support for VPN, remote access, and endpoint security tools.
Assist in maintaining LAN/WAN connectivity and telecom systems.
Perform basic troubleshooting of network and connectivity issues.
Support endpoint patching and updates.
Maintain hardware and software inventory records.
Document troubleshooting steps and resolutions in the ticketing system.
Collaborate with internal IT teams and vendors to resolve issues.

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience or relevant technical certifications may be considered in lieu of a degree.
0–2 years of experience in an IT support, help desk, or technical support role.
Exposure to Windows and macOS operating systems, Microsoft 365, and basic networking concepts (DNS, DHCP, TCP/IP).
Experience working with ticketing systems or customer support platforms is preferred.
Strong understanding of Windows and macOS troubleshooting.
Working knowledge of networking fundamentals (DNS, DHCP, connectivity troubleshooting).
Familiarity with Microsoft 365 user-level administration.
Ability to independently resolve most end-user issues.
Strong communication, time management, and documentation skills.
Professional phone skills with clear and courteous communication.
Ability to maintain confidentiality and follow established processes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Momentum Website LinkedIn All Job Openings 501 - 1000 employees Founded 2001 📡 Telecommunications 🏢 Enterprise 🔐 Security 💰 Private equity on 2018-04 Telecommunications
Enterprise
Security Momentum is a global managed connectivity and cloud communications provider that delivers reliable internet connectivity, SD-WAN/SASE, and managed network services alongside cloud voice and collaboration solutions. The company offers Microsoft Teams phone integration, contact center, SMS/messaging, SIP trunking, and UCaaS migrations, plus security and network appliances from vendors like Cisco Meraki, Juniper, Arista, and Cato Networks. Momentum focuses on deploying and supporting enterprise-grade, global connectivity and communications for businesses and carriers, with one-provider setup, billing, and support. IT Support Specialist I 🔥 1 hour ago 🏢 Cartersville – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide installation, configuration, and support for desktops, laptops, peripherals, and software.
Troubleshoot and resolve Tier 1 and some Tier 2 issues with minimal supervision.
Escalate advanced or systemic issues with proper documentation and analysis.
Perform IAM/SSO user provisioning and deprovisioning based on defined processes.
Assist with the administration of Microsoft 365, Entra, and Azure environments under guidance.
Provide support for VPN, remote access, and endpoint security tools.
Assist in maintaining LAN/WAN connectivity and telecom systems.
Perform basic troubleshooting of network and connectivity issues.
Support endpoint patching and updates.
Maintain hardware and software inventory records.
Document troubleshooting steps and resolutions in the ticketing system.
Collaborate with internal IT teams and vendors to resolve issues. 🎯 Requirements
Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience or relevant technical certifications may be considered in lieu of a degree.
0–2 years of experience in an IT support, help desk, or technical support role.
Exposure to Windows and macOS operating systems, Microsoft 365, and basic networking concepts (DNS, DHCP, TCP/IP).
Experience working with ticketing systems or customer support platforms is preferred.
Strong understanding of Windows and macOS troubleshooting.
Working knowledge of networking fundamentals (DNS, DHCP, connectivity troubleshooting).
Familiarity with Microsoft 365 user-level administration.
Ability to independently resolve most end-user issues.
Strong communication, time management, and documentation skills.
Professional phone skills with clear and courteous communication.
Ability to maintain confidentiality and follow established processes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

installationconfigurationtroubleshootinguser provisioningdeprovisioningendpoint securitynetwork troubleshootingpatchingdocumentationticketing systems

Soft Skills

communicationtime managementdocumentation skillsprofessional phone skillsindependent problem solvingcollaborationconfidentialitycourteous communication

Certifications

Information Technology degreeComputer Science degreetechnical certifications